Travel Operations Specialist (InsideAsia) in Bristol

We are recruiting a Travel Operations Specialist for our global Booking Delivery Team in Bristol. This is an exciting opportunity for an administrator with a good knowledge of travel operations and a passion for providing an excellent support service to our clients. You will be securing services for our client bookings and generating client's final travel documents, ensuring that the final documentation is prepared accurately and using the most up-to-date information. You'll play a vital role in making sure that all the services are booked appropriately, and you will generate final travel documents for clients.

Responsibilities

• Act as the essential link between Travel Consultants and suppliers, managing booking queues, reservations and requests, balancing availability and logistics with client needs and preferences to ensure the smooth delivery of high-quality group tours and tailor‐made trips.
• Generate client and tour leader travel documents and keep stored client and product details up to date to ensure automated documents are flawless.
• Assist with administrative sales‐related tasks such as preparing transport tickets, handling deliveries, printing, compiling and sending travel documents to our clients.
• Collaborate across InsideAsia Tours and InsideJapan Tours, providing operational support where needed.
• Maintain strong relationships with suppliers and external partners.
• Conduct quality checks of new bookings at the confirmation stage to ensure all services are booked correctly and that all client information is passed to suppliers.
• Enter relevant reservation details into AXUM to ensure smooth generation of Info‐Packs for clients.
• Perform quality checks of bookings prior to final travel document generation, verifying itineraries and capturing any changes.
• Generate Info‐Pack documents, manually updating fields where required, and verify tickets are prepared before passing to Travel Consultants for final proof.
• Assist with group tour administration tasks as required.
• Monitor relevant work queues to ensure tasks are delivered on time.

Qualifications

• Passion for Japan/Asia as a travel destination and a desire to help others discover the country.
• Strong geographical and logistical understanding of our core destinations.
• Familiarity with the processes involved in confirming a wide range of travel arrangements.
• Well‐developed problem‐solving skills with the ability to use own initiative confidently.
• Independence and organisation – ability to handle a volume of complex tasks simultaneously.
• A high level of productivity and accuracy – ability to produce a lot of work at high quality under tight time pressures.
• High quality communication/interpersonal skills in emails, in‐person and on the phone.
• Proficiency in MS Office (Excel, Word, Power Point, Outlook, Teams and SharePoint).

Benefits

• Annual discretionary performance bonus
• 25 days annual leave, rising by one day each year to a maximum of 28 days.
• Day off on your birthday
• Enhanced parental leave
• Employer pension contribution
• Employee Assistance Program
• Volunteering leave
• Designated learning and development time

Why Work With Us

At Inside Travel Group, we value Knowledge, Friendliness, Passion, Determination, Quality, and Integrity. We believe in creating a workplace where everyone feels welcome, supported, and inspired to do their best work. We celebrate the different cultures, perspectives, lifestyles, and experiences that shape our team, and we welcome applications from people of all backgrounds and communities.

Equal Employment Opportunity

As an equal opportunities employer, we're committed to making our recruitment process inclusive, accessible, and welcoming for everyone. If you require any adjustments or accommodations to support you during the recruitment process, please let us know.