At a Glance
- Tasks: Deliver a luxurious shopping experience and engage with clients to boost sales.
- Company: Join FENDI, a prestigious luxury brand at Selfridges London.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Opportunity to grow within a renowned brand and connect with fashion enthusiasts.
- Why this job: Be part of a luxury brand and enhance your retail skills in a dynamic setting.
- Qualifications: 3+ years in retail fashion, preferably in luxury sales, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Senior or Client Advisor Shoes [FENDI London Selfridges - FTC]
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
- MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
- Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts.
- Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
Maintain a safe and clean store environment and implement daily housekeeping duties; - You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
- Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Previous experience in Shoe category is an advantage;
- Bachelor’s Degree or equivalent is preferred;
- Prior Experience in a Shoe/Footwear Category is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
- #J-18808-Ljbffr
Senior or Client Advisor Shoes [FENDI London Selfridges - FTC] employer: Inside Lvmh
Parfums Christian Dior offers an exceptional work environment in Greater London, where creativity and innovation thrive. As a Luxury E-commerce Strategist, you will benefit from a collaborative culture that prioritises employee growth and development, alongside competitive remuneration and unique perks associated with the luxury retail sector. Join us to be part of a prestigious brand that values excellence and provides opportunities to make a significant impact in the e-commerce landscape.
We think you need these skills to ace Senior or Client Advisor Shoes [FENDI London Selfridges - FTC]
Upselling
Cross Selling
Customer Relationship Management (CRM)
Sales Performance Monitoring
Customer Service Quality Management
Inventory Management
Visual Merchandising
