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For Companies At a Glance
- Tasks: Build and nurture relationships with high-value clients, delivering exceptional personalised service.
- Company: Join the iconic Harrods team, known for luxury and exceptional client experiences.
- Benefits: Enjoy competitive salary, brand discounts, and unique training programmes.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities in a luxury environment.
- Qualifications: 3-5+ years in luxury retail or similar roles; strong communication and interpersonal skills required.
- Other info: Proficiency in CRM tools and Microsoft Office is a plus; leadership skills are valued.
The predicted salary is between 36000 - 60000 £ per year.
The Private Client Relations Manager is responsible for building and nurturing long-term relationships with high-value clients, delivering personalized service, and ensuring an exceptional client experience that fosters loyalty and retention. This role involves a deep understanding of client needs, discreet service, and the ability to anticipate and exceed expectations in a highly bespoke manner.
Job Responsibilities
- Serve as the primary point of contact for VICs and high-net-worth individuals (HNWIs), providing exceptional and personalized service.
- Develop deep knowledge of each client’s preferences, lifestyle, and history to tailor offerings and communications.
- Manage a client portfolio, ensuring consistent and proactive engagement through calls, meetings, digital communication, and exclusive events.
- Collaborate with internal teams (e.g., sales, product, operations, marketing) to coordinate and deliver high-touch client experiences.
- Organize and host private viewings, previews, bespoke experiences, and loyalty activations aligned with brand or company positioning.
- Resolve client issues swiftly and professionally, ensuring high levels of satisfaction and confidentiality.
- Collaborate with B2B to host internal and external events.
- Track and analyze client engagement, purchases, and preferences using CRM systems; generate reports and insights to inform strategic decisions.
- Support business growth by identifying opportunities for upselling, cross-selling, and referrals through trust-based relationship management.
- Stay informed on market trends, competitors, and client behavior to maintain a best-in-class standard of service.
Profile Experience
- Proven experience (3–5+ years) in luxury retail, private banking, hospitality, wealth management, or similar client-facing roles.
- Strong interpersonal and communication skills, with a natural ability to build rapport and trust.
- Exceptional attention to detail, discretion, and professionalism in handling confidential information.
- Proficiency with CRM tools and Microsoft Office Suite; knowledge of clienteling software is a plus.
- Ability to manage multiple high-touch relationships simultaneously with grace and efficiency.
- Passion for delivering exceptional service and understanding client psychology.
Additional Profile Attributes
- Innate sense of customer service, excellent interpersonal skills, and a taste for challenges and sales.
- Result and customer orientation.
- Strong organizational capacity.
- Commercial sensitivity.
- Sense of service in a luxury environment.
- Proficiency with Office Pack (Word, Excel, PowerPoint).
- Knowledge of business management applications.
- Ability to coach and lead a team (leadership).
- Managerial courage.
- Dynamic and empathetic.
- Autonomous, proactive in proposals.
- Exemplary attitude (application of procedures, field presence, presentation, elocution).
- Respect for confidentiality.
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Private Client Relations Consultant employer: Inside Lvmh
Contact Detail:
Inside Lvmh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Client Relations Consultant
✨Tip Number 1
Network with professionals in luxury retail and client relations. Attend industry events or join relevant online forums to connect with individuals who can provide insights or referrals for the Private Client Relations Consultant role.
✨Tip Number 2
Familiarise yourself with CRM tools and clienteling software. Being proficient in these systems will not only enhance your application but also demonstrate your readiness to manage client relationships effectively from day one.
✨Tip Number 3
Research Harrods and its clientele. Understanding their brand values, customer expectations, and market trends will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare examples of how you've successfully managed high-value client relationships in the past. Highlight your ability to deliver exceptional service and resolve issues discreetly, as this is crucial for the role.
We think you need these skills to ace Private Client Relations Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail, private banking, or client-facing roles. Emphasise your interpersonal skills and any specific achievements that demonstrate your ability to build and maintain relationships with high-net-worth individuals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional service and understanding client psychology. Use specific examples from your past experiences to illustrate how you have successfully managed client relationships and exceeded expectations.
Showcase Your Attention to Detail: Given the nature of the role, it’s crucial to demonstrate your attention to detail. Ensure that your application is free from errors and formatted professionally. Mention any experience you have with CRM tools and how you’ve used them to enhance client engagement.
Highlight Your Understanding of Luxury Service: Discuss your familiarity with the luxury market and your ability to provide bespoke services. Share insights on how you stay informed about market trends and client behaviour, as this will show your commitment to maintaining a best-in-class standard of service.
How to prepare for a job interview at Inside Lvmh
✨Know Your Clients
Before the interview, research the types of high-net-worth individuals the company typically serves. Understand their preferences and expectations to demonstrate your ability to build rapport and provide tailored service.
✨Showcase Your Experience
Prepare specific examples from your past roles in luxury retail or client-facing positions that highlight your ability to manage relationships and deliver exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Discretion and Professionalism
Since confidentiality is crucial in this role, be ready to discuss how you've handled sensitive information in previous positions. Highlight your attention to detail and professionalism in maintaining client trust.
✨Engage with Enthusiasm
Express your passion for delivering exceptional service and your understanding of client psychology. Show enthusiasm for the role and the opportunity to create bespoke experiences that exceed client expectations.
