At a Glance
- Tasks: Lead a dynamic team and enhance client relationships in a luxury retail environment.
- Company: Join FENDI at Harrods, a prestigious brand known for its excellence.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Exciting opportunity to work in a vibrant, fast-paced environment.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: 10+ years in fashion/luxury sales and 5+ years in management.
The predicted salary is between 24995 - 30549 £ per year.
As Assistant Store Manager, you will be an Ambassador of the brand, supporting the Store Director to run the Store ensuring team effectiveness, maximum profitability and productivity across all concessions.
As a motivating leader and coach, you will inspire and lead the team by example to achieve the best performance while ensuring customer satisfaction and the highest standards of service.
With an entrepreneurial mindset you will enhance the clienteling activities encouraging your team to build long lasting and loyal relationships with their clients.
- Job responsabilities
- Team Management & Development
- Identify, recruit, and develop talents, secure succession plans
- Develop Managers to ensure their teams deliver the expected experience to every client
- Support Managers with consistent coaching identifying their development and training needs and those of their teams
- Support the Store Manager in the performance management process also coordinating the activities and the team by fostering teamwork and a positive work environment
- Organize team in an efficient manner according to business needs
- Client & Business Development
- Actively propose and contribute to clienteling initiatives both inside and outside the store;
- Nurture, develop and maintain an excellent clients’ network on the local market
- Dedicate efforts and strategy in cooperation with PR to ensure VIP connections
- Support the proposal and organization of trunk shows, special displays and events
- Contribute to a "top level" customer service to exceed any clientele desire and need
- Contribute to the analysis and the elaboration of sales figures, KPIs and objectives
- Support the execution of action plans based on market calendar
- Support the execution of Store’ merchandising guidelines
- Be aware of the competitive landscape and market trends
- Develop relationships with other FENDI Store Managers to optimize business opportunities and Client experience
- Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement, and cultivate a feel for the market trends
- Ensure the staff meet all the company standards on appearance, selling ceremony, behaviours
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring FENDI standards are achieved
- Provide consistent and qualitative feedback, coach the team on the spot and coach Managers into coaching their own teams
- Actively contribute on solving any potential concern and issue with leadership and authority
- Operations
- In cooperation with the Operations Manager, ensure policies, standards and FENDI procedures are communicated and implemented
- Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
- Organize and implement store rotations, shifts and holidays
- Profile
- 10+ years of experience in Fashion/Luxury Sales
- 5+ years of experience in a Managerial role
- Bachelor’s or master’s degree preferred
- Excellent ability in using the MS Office suite, CRM and Retail tools
- Excellent communication, interpersonal and networking skills
- Ability to generate trust among both co-workers and clients
- Results-driven, ability to implement all needed initiatives and demonstrate commercial creativity
Assistant Store Manager [FENDI Harrods] in London employer: Inside Lvmh
Louis Vuitton is an exceptional employer, offering a dynamic work culture that values precision and collaboration in the heart of London. Employees benefit from comprehensive training and growth opportunities within the luxury retail sector, alongside a commitment to maintaining the highest brand standards. Working here means being part of a prestigious brand that not only prioritises employee development but also fosters a supportive environment where excellence is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager [FENDI Harrods] in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Inside Lvmh, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Inside Lvmh!
We think you need these skills to ace Assistant Store Manager [FENDI Harrods] in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Inside Lvmh, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Inside Lvmh and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Inside Lvmh that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Inside Lvmh
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
