At a Glance
- Tasks: Lead and inspire a team to deliver exceptional skincare and fragrance experiences.
- Company: Join SEPHORA UK, a dynamic leader in the beauty industry.
- Benefits: Enjoy competitive pay, generous discounts, and a paid day off on your birthday.
- Other info: Be part of an inclusive team that values creativity and innovation.
- Why this job: Shape customer journeys and elevate beauty experiences in a fast-paced environment.
- Qualifications: Proven leadership in beauty or retail with strong product knowledge.
The predicted salary is between 31500 - 38500 £ per year.
- Skincare / Fragrance Manager - Liverpool
- Skincare / Fragrance Manager - Liverpool
- Profile
At SEPHORA UK, beauty isn't just what we sell - it's who we are.
It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity.
Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK.
If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next.
The Opportunity
As a Skincare & Fragrance Manager at SEPHORA UK, you'll play a key role in bringing two of our most iconic categories to life.
With your deep product expertise, love for storytelling and passion for exceptional service, you'll create an environment where customers feel empowered, educated and inspired.
You'll develop and lead a talented team of Beauty Advisors, elevating their confidence, product knowledge and personalised consultation skills.
With your leadership, the skincare and fragrance departments will deliver unforgettable customer journeys, outstanding commercial results and the seamless operational standards expected from a SEPHORA store.
If you thrive in a fast-paced, high-growth environment, love blending education with experience, and want to shape a space where customers discover their new favourites, this is your moment.
- What you'll be doing…
- Leading, coaching and inspiring Beauty Advisors to deliver personalised skincare and fragrance consultations and exceptional client service.
- Providing ongoing training in product knowledge, selling skills, consultation techniques and category trends.
- Staying ahead of skincare and fragrance trends to guide product recommendations and drive continuous learning within the team.
- Driving sales performance through proactive engagement, building long-lasting customer relationships and identifying upsell and cross-sell opportunities.
- Managing customer enquiries and concerns with professionalism to maintain high satisfaction and loyalty.
- Overseeing inventory accuracy, visual standards, merchandising and stock flow to maintain a premium, organised department.
- Partnering with store leadership to deliver compelling campaigns, brand activations and seasonal skincare and fragrance experiences.
- Monitoring KPIs and using insights to optimise performance and support wider store goals.
- Ensuring compliance with SEPHORA operational standards, including loss prevention and health and safety.
- Conducting regular performance check-ins, setting clear goals and supporting personalised development plans.
- Supporting senior leadership with Employee Relations processes when required, including attendance and performance conversations.
- Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).
- What you'll bring…
- Proven leadership experience in beauty or retail, ideally with strong skincare and/or fragrance expertise.
- Deep understanding of skincare products, ingredients, brand philosophies and customer needs.
- Strong ability to coach and develop individuals and teams.
- A genuine passion for SEPHORA, customer experience and team culture.
- Strong sales acumen with a track record of meeting or exceeding performance goals.
- Excellent communication skills and the ability to deliver personalised, impactful skincare advice.
- Strong organisational skills with the ability to thrive in a fast-paced environment.
- Experience managing ER processes when required.
- Comfort with in-store technology to support customer service, inventory and operational efficiency.
- Flexibility to work evenings, weekends and key trading periods.
- Beautiful Benefits at SEPHORA UK
When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to:
- SEPHORA University - receive industry-leading product, customer care and development training to help you grow your skills and your career.
- Allowances tailored to your role and location - including shoes, lunch and more.
- Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
- Performance-based commission tied to collective store success.
- A generous employee discount across the world's best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
- Generous holiday allowance, plus the option to buy extra days.
• And more!
Start a beautiful career with us. Together, we belong to something beautiful.
SEPHORA is proud to be an equal opportunity workplace for all.
We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
#J-18808-Ljbffr
Skincare / Fragrance Manager - Liverpool employer: Inside Lvmh
Louis Vuitton is an exceptional employer, offering a dynamic work culture that values precision and collaboration in the heart of London. Employees benefit from comprehensive training and growth opportunities within the luxury retail sector, alongside a commitment to maintaining the highest brand standards. Working here means being part of a prestigious brand that not only prioritises employee development but also fosters a supportive environment where excellence is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Skincare / Fragrance Manager - Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Inside Lvmh, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Inside Lvmh!
We think you need these skills to ace Skincare / Fragrance Manager - Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Inside Lvmh, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Inside Lvmh and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Inside Lvmh that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Inside Lvmh
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
