At a Glance
- Tasks: Drive sales and lead a team to deliver luxury service at Dior.
- Company: Join the iconic House of Dior, a symbol of French luxury.
- Benefits: Gain valuable experience in a dynamic retail environment with growth opportunities.
- Other info: Embrace inclusivity and diversity while shaping your career in beauty.
- Why this job: Be part of a team that crafts beauty and joy for clients every day.
- Qualifications: Experience in luxury beauty and strong leadership skills are preferred.
The predicted salary is between 31500 - 38500 £ per year.
Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
- Craft together with joy
- Lead with audacity
- Cultivate Triumphant inclusivity
- Commit and act to re-enchant the world
Your Impact: Within the Retail department, the Assistant Business Manager is responsible for actively driving and increasing business, encouraging all Beauty Consultants to achieve their sales targets, and ensuring all clients receive a personalized luxury service. This role is crucial for achieving sales goals across make-up, skincare, and fragrance, leading and coaching a team of Beauty Consultants, and maintaining the luxury brand image.
The holder of this position will work closely with various functional partners, including Business Manager, Beauty Department Manager, Counter team, Parfums Christian Dior clients, Area Managers, Department store colleagues, Retail Managers, Department store Managers, RMAs, and Department store HR Departments.
Job Responsibilities:
- To set targets for all Team Members in line with Company expectations.
- To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
- To lead and coach your team to ensure all Team Members, along with yourself, are aware of and achieve or exceed sales targets.
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
- To educate and train Team Members on the use and history of Parfums Christian Dior products.
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalized products to clients and confidently and appropriately overcome any objections.
- To initiate contact with customers and welcome them both on counter and through traffic stopping.
- To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance.
- To manage stock levels, working in partnership with the Area Manager to ensure that there are sufficient levels.
- To proactively grow your business through events, appointments and return bookings.
- To ensure all operational and administrative tasks are complete and to the best of your ability.
- To participate in merchandise management and ensure that it is in line with Corporate guidelines.
- To adhere to all Company procedures and policies, as outlined in the employee handbook.
- To build relationships with store management and adhere to all store policies and procedures.
- To carry out any additional duties as directed by the management team.
Profile:
Ideally, you would have 3 years’ experience in the luxury beauty domain.
Soft Skills (aligned with Parfums Christian Dior values):
- An entrepreneur: constantly seeking opportunities to develop and grow your business through events and gain new sales.
- Lead with Audacity: Tenacious: willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Self-confident: able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
- Craft Together with Joy: Excellent communication skills: able to identify key items that would suit the customers’ needs.
- Excel for Ultimate Luxury: Organised: able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs.
- Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior.
Hard Skills:
- Expertise in make-up, skincare, and fragrance.
- Sales Target Setting and Achievement: Ability to set targets for team members and proactively achieve/exceed sales targets.
- Team Leadership and Coaching: Strong ability to lead, coach, and develop team members.
- Proactive Selling and Link Selling: Demonstrated skills in proactive selling across product categories to increase ATV and ATU.
- Product Knowledge and Education: Deep knowledge of Parfums Christian Dior products, their use, and history, with the ability to educate others.
- Client Consultation and Objection Handling: Proficiency in proposing personalized products and confidently overcoming objections.
- Product Demonstration: Ability to perform flash make-overs and explain product benefits.
- Stock Management: Experience in managing stock levels in partnership with Area Managers.
- Business Growth through Events: Proven ability to proactively grow business through events, appointments, and return bookings.
- Operational and Administrative Task Management: Ability to ensure all tasks are complete and to a high standard.
- Merchandise Management: Ensuring visual merchandising is in line with corporate guidelines.
- Cosmetics and make-up application knowledge.
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
If you require any reasonable adjustments within the application process, feel free to indicate it in your application.
Soft and Hard Skills you will develop in this role:
- Leadership
- People Management
- Communication
Potential Career Path from this role:
- Business Manager, retail management
Assistant Business Manager in Leeds employer: Inside Lvmh
Parfums Christian Dior offers an exceptional work environment in Greater London, where creativity and innovation thrive. As a Luxury E-commerce Strategist, you will benefit from a collaborative culture that prioritises employee growth and development, alongside competitive remuneration and unique perks associated with the luxury retail sector. Join us to be part of a prestigious brand that values excellence and provides opportunities to make a significant impact in the e-commerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Business Manager in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Inside Lvmh, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Inside Lvmh!
We think you need these skills to ace Assistant Business Manager in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Inside Lvmh, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Inside Lvmh and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Inside Lvmh that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Inside Lvmh
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
