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For Companies At a Glance
- Tasks: Lead a team to deliver luxury service and achieve sales targets at Selfridges.
- Company: Acqua di Parma embodies Italian sophistication and craftsmanship since 1916.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Join a prestigious brand and make an impact in luxury retail while developing your leadership skills.
- Qualifications: 3+ years of management experience and a passion for luxury products required.
- Other info: This is a maternity cover position, perfect for those seeking a temporary yet impactful role.
The predicted salary is between 36000 - 60000 £ per year.
LOCATION: SELFRIDGES LONDON
REPORTS TO: LONDON AREA MANAGER
Created in 1916 by the baron Carlo Magnani from Parma as his own personal Colonia, Acqua di Parma today is a symbol of Italian sophistication, discreet luxury, and craftsmanship. Since 1916, all products have always been proudly made in Italy. Acqua di Parma is committed to celebrating, preserving, and perpetuating Italy’s unique historical heritage and rich artisanal tradition for generations to come. Acqua di Parma shares with the world lifestyle gifts of Italian sun, soul, and style reflecting nature, perpetuating craftsmanship and celebrating Italian style.
MISSION:
The Flagship Boutique Manager for Acqua di Parma is passionate about exceptional fragrances and lifestyle products with a respect for creativity, and a focus on luxury and craftsmanship. In the role, you will drive your business across multi-sites through achievement of sales targets, productivity, and brand ranking. By leading and coaching your team, you will ensure that all clients receive a personalised, luxury service. Through your passion for the brand, you will demonstrate an attitude that benefits Acqua di Parma always.
Job responsabilities
MAIN RESPONSIBILITIES:
SALES
- To manage multi-sites and teams across Selfridges W1 as an ambassador of Retail Excellence, driving the business forward in rankings and visibility
- To set and achieve targets for all team members in line with company expectations
- To pro-actively sell Acqua di Parma lifestyle products and provide a luxury standard of service to customers
- To lead and coach your team to ensure all team members, including yourself are aware of and achieve or exceed sales targets
- To pro-actively link sell across product categories, to increase average transaction value (A£S) and average transaction units (AUS) and productivity
SERVICE
- To educate and train team members on Acqua di Parma history, services and products
- To be knowledgeable on all Acqua di Parma products and be able to propose a personalised lifestyle routine to clients and confidently and appropriately overcome any objections
- To be both an expert and ambassador of the Acqua di Parma Luxury SOUL ceremony, day to day and in global mystery shopping campaigns
- To be an ambassador or CRM and the luxury client service by achieving relevant KPIs
MANAGEMENT
- To proactively manage all team members, identifying coaching and development opportunities and support with training and guidance
- Retain and recruit team members and develop them in line with the Acqua di Parma expectations
- To manage stock levels, working in partnership with the Area Manager to ensure that there are sufficient levels of basic and new stock, along with all NSV
- To proactively grow your business through events, appointments, return bookings, CRM, sites, and visibility. Always maximising all opportunities
- To ensure all operational and administrative tasks are complete and to the best of your ability
GENERAL
- Work closely with all functions within Head Office, with Retail Excellence in all areas at front of mind
- To act as an expert to other Account Managers, and help support Area Managers to develop talent within area succession plans
- To participate in merchandise management and ensure all is in line with corporate guidelines
- To adhere to all company procedures and policies, as outlined in the employee handbook
- To nurture and build relationships with store management and adhere to all store policies and procedures
- To carry out any additional duties as directed by the management team
Profile
PERSON SPECIFICATION
- Excellent numerical, written, and verbal communication skills
- Exceptional organisation, with a high affinity to luxury and understanding of retail environment
- Minimum 3 years management experience
- Proficiency in digital learning tools (Apps, Zoom, Teams, etc.)
Profile
- Enthusiastic individual, dedicated, approachable and strong team player.
- Strong observation and communication as well as interpersonal skills, being solution focused.
- Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Acqua Di Parma
- Be relatable, confident, and influential at all levels.
- A genuine interest in the Acqua di Parma brand and passion for exceptional fragrances.
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Self-confident, you will be able to approach and engage with customers at ease, using your excellent client service skills. Through excellent communication skills, be able to identify key lifestyle items that would suit the customers’ needs.
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Flagship Boutique Manager – Maternity Cover - Selfridges London employer: Inside Lvmh
Contact Detail:
Inside Lvmh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Boutique Manager – Maternity Cover - Selfridges London
✨Tip Number 1
Familiarise yourself with Acqua di Parma's history and product range. Understanding the brand's heritage and values will not only help you in interviews but also demonstrate your genuine passion for the luxury lifestyle products they offer.
✨Tip Number 2
Network with current or former employees of Acqua di Parma or similar luxury brands. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed a team or driven sales in a retail environment. Being able to articulate these experiences will set you apart as a strong candidate.
✨Tip Number 4
Stay updated on luxury retail trends and customer service excellence. Demonstrating your knowledge of current market trends and how they relate to Acqua di Parma can show your commitment to the role and the brand.
We think you need these skills to ace Flagship Boutique Manager – Maternity Cover - Selfridges London
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to immerse yourself in the Acqua di Parma brand. Familiarise yourself with their history, values, and product offerings. This will help you convey your genuine passion for the brand in your application.
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in luxury environments. Emphasise your achievements in sales targets and team leadership, as these are crucial for the Flagship Boutique Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Mention specific examples of how you've successfully managed teams and driven sales in previous positions. Show that you understand the importance of luxury service and client relationships.
Highlight Relevant Skills: Ensure you showcase your numerical, written, and verbal communication skills in your application. Mention your proficiency with digital tools, as well as your ability to train and develop team members, which is essential for this position.
How to prepare for a job interview at Inside Lvmh
✨Show Your Passion for Luxury
Make sure to express your genuine interest in the Acqua di Parma brand and its luxurious products. Share any personal experiences or stories that highlight your appreciation for craftsmanship and Italian heritage, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Discuss your approach to coaching and developing team members, and how you’ve driven sales targets through effective leadership. This role requires a strong focus on team dynamics, so showcasing your management style is key.
✨Know the Products Inside Out
Familiarise yourself with Acqua di Parma's product range and history. Be ready to discuss specific products and how they can enhance a customer's lifestyle. This knowledge will not only impress the interviewers but also demonstrate your commitment to providing exceptional service.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle various customer service scenarios or sales challenges. Think about how you would link sell across product categories or manage stock levels effectively. Being prepared with thoughtful responses will show your problem-solving skills and readiness for the role.
