At a Glance
- Tasks: Be the ultimate brand ambassador, guiding clients and enhancing their luxury experience.
- Company: Join the iconic Louis Vuitton team with a focus on innovation and excellence.
- Benefits: Enjoy top-notch training, career growth, and a comprehensive benefits package.
- Other info: Embrace a dynamic environment that values inclusivity and personal growth.
- Why this job: Make a real impact in luxury retail while developing your client relationship skills.
- Qualifications: 5+ years in luxury retail with a passion for client development and product expertise.
The predicted salary is between 35000 - 45000 £ per year.
As an Expert Client Advisor, you will be an ambassador of the Brand, with a special focus on a product category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.
Job Responsibilities
- Be an Exceptional Client Advisor & Technical Expert
- Achieve individual and team objectives and be accountable for the sales results of your category
- Lead by example by consistently remaining the Top Seller in your category
- Possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance
- Welcome every Client and enhance their experience, setting the example of the best Client experience
- Provide expertise and comprehensive advice on your product category to Clients, supporting team members when they have Clients requiring more detailed information
- Be a strong style advisor for your Client, assessing the Client's style and matching with product recommendations
- Perform as a team-player, participating in all activities contributing to the overall objectives of the store
- Develop the highest Brand and product knowledge
- Drive Commercial Performance of the Category In-Store
- Analyse and drive your product category forward, being aware of individual and store targets and KPI's each month
- Be a partner to the Manager in charge of your category; provide feedback to the Head Office
- Create and implement specific action plans to pro-actively drive the business and maximize product performance
- Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm
- Master a deep knowledge of your product category and deal with the most demanding Client situations
- Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments
- Interact with the Visual Merchandiser to ensure your category is well displayed
- Support & Train the Store Team on the Category
- Partner with the Learning Manager to develop selling skills and product knowledge in the store
- Use your product expertise to communicate and inspire the team on corporate strategy and relevant business information
- Review product performance and meet 1:1 with Client Advisors to coach and develop bespoke action plans
- Observe the team during the selling ceremony and partner with them to introduce your product category
- Client Development
- Develop and implement clienteling strategies and action plans for your category
- Spend time spotting high potential clients on the floor, developing event ideas focusing on your category
- Demonstrate leadership in terms of clienteling
- Lead by example in the management of your own portfolio of Clients
- Closely follow existing Clients, proactively recruit new Clients
Profile Desired Skills and Qualifications:
- Experience: 5+ years of experience in luxury retail, with a strong track record managing long-term client projects and high-value sales.
- Client Development: Proven ability to build, nurture, and convert long-term client relationships.
- Category Leadership: Strong understanding of how to grow a specialist category.
- Commercial Acumen: Solid grasp of forward planning, category strategy, and business performance.
- Performance Orientation: Demonstrated ability to balance personal sales performance and KPI delivery.
- Coaching and Team Development: Prior experience coaching or mentoring retail teams.
- Communication and Interpersonal Skills: Confident and credible communicator.
- Client-Centric Approach: Highly client-focused relationship builder.
- Adaptability: Comfortable operating in a fast-paced luxury retail environment.
- Professional Presentation: Impeccably presented, with a strong understanding of luxury standards.
- Product Agility: Ability to quickly develop deep expertise in a niche product category.
Louis Vuitton emphasises creating an inclusive environment and offers industry-leading training, career development opportunities, and a comprehensive benefits package.
Expert Client Advisor employer: Inside Lvmh
Parfums Christian Dior offers an exceptional work environment in Greater London, where creativity and innovation thrive. As a Luxury E-commerce Strategist, you will benefit from a collaborative culture that prioritises employee growth and development, alongside competitive remuneration and unique perks associated with the luxury retail sector. Join us to be part of a prestigious brand that values excellence and provides opportunities to make a significant impact in the e-commerce landscape.
