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- Tasks: Lead Care Services, train teams, and ensure top-notch client support.
- Company: Join Louis Vuitton, a luxury brand known for its excellence and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a prestigious brand, making a real impact on client experiences.
- Qualifications: Technical expertise in Care Services and a passion for luxury products required.
- Other info: Opportunity to work in various London stores and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Louise Vuitton is seeking Experts in Care Services for various stores in our London network who can share their passion and knowledge with our clients and team. As an expert in Care Services, you will lead the development of operational excellence in line with the Care Services standards of the Brand. You will embody advanced knowledge in Care Services and empower this knowledge through trainings and workshops.
Your role includes building and executing business strategies, supporting selling teams with best practices, and demonstrating impeccable product knowledge with a highly analytical and commercial mindset.
- Be an Exceptional Technical Expert: Lead by example, ensure quality issues and repairs are properly addressed within lead-time targets.
- Maintain an organized Care Services and Repairs area, driving best practices and developing new ideas.
- Ensure all process and customs requirements for repairs and shipments are met with 100% accuracy.
- Possess and maintain strong, in-depth technical expertise to drive Care Service performance, including qualitative in-stock inventories.
- Communicate regularly with the stock team to manage defective exchanges effectively.
- Lead the development of all team members in Care Services across the network, supporting regional locations as needed.
- Follow up with clients regarding their items or queries regularly.
- Achieve individual and team objectives, being accountable for Care Services results vs targets.
- Manage aftersales feedback, create actions based on feedback, and drive commercial performance and client development.
- Provide feedback to Head Office regarding Care Services and identify missing opportunities.
- Create and implement action plans to proactively improve Care Services performance.
- Demonstrate passion and enthusiasm as a category ambassador, handling demanding client situations effectively.
- Work closely with RPM, Logistics, and Supply Chain teams to optimize regional and international Care Services communication, solutions, and opportunities.
- Support and train store teams on Care Services, including in-store repairs and bespoke coaching.
- Contribute to overall store objectives, support Client Advisors, and develop brand and product knowledge.
Care Service Expert employer: Inside Lvmh
Contact Detail:
Inside Lvmh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Service Expert
✨Tip Number 1
Familiarise yourself with Louis Vuitton's Care Services standards and operational excellence. Understanding their specific expectations will help you demonstrate your alignment with their values during the interview process.
✨Tip Number 2
Showcase your technical expertise by preparing examples of how you've successfully managed quality issues and repairs in previous roles. This will highlight your ability to lead by example and maintain high standards.
✨Tip Number 3
Network with current or former employees of Louis Vuitton, especially those in Care Services. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 4
Prepare to discuss your experience in training and developing team members. Highlighting your ability to empower others will resonate well with the role's focus on leading and supporting the Care Services team.
We think you need these skills to ace Care Service Expert
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Care Service Expert at Louis Vuitton. Familiarise yourself with their standards and expectations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in care services or customer service roles. Showcase your technical expertise and any leadership roles you've held that demonstrate your ability to train and develop others.
Showcase Your Passion: Louis Vuitton values passion and enthusiasm. Make sure to convey your genuine interest in the brand and the care services sector in your application. Use specific examples to illustrate your commitment to excellence in customer service.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'operational excellence', 'technical expertise', and 'client development', to ensure your application stands out to recruiters.
How to prepare for a job interview at Inside Lvmh
✨Show Your Passion for Care Services
Make sure to express your enthusiasm for the role and the brand. Share specific examples of how you've demonstrated your passion for care services in previous roles, whether through training others or improving service standards.
✨Demonstrate Technical Expertise
Be prepared to discuss your technical knowledge in detail. Highlight any relevant experience you have with repairs and quality control, and be ready to explain how you would address common issues that may arise in a care services environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle demanding client situations. Think of examples from your past where you successfully managed similar challenges and be ready to share those stories.
✨Emphasise Team Development Skills
Since the role involves leading and training team members, be sure to highlight your experience in mentoring or coaching others. Discuss how you can contribute to the development of the team and improve overall performance in care services.
