At a Glance
- Tasks: Drive sales and deliver exceptional client experiences in a luxury retail environment.
- Company: Join CELINE, an iconic French fashion house under the LVMH Group.
- Benefits: Inclusive work culture, opportunities for growth, and a chance to work with luxury products.
- Other info: CELINE values diversity and offers personalized support for all employees.
- Why this job: Be part of a passionate team and connect with clients through luxury fashion.
- Qualifications: 1 year of sales experience in fashion or luxury, with a client-centric mindset.
The predicted salary is between 31050 - 37950 £ per year.
- POSITION : CLIENT ADVISOR
- PERMANENT CONTRACT / BICESTER
CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group.
To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
- Job responsabilities
- YOUR WORK ENVIRONMENT
As a Client Advisor at CELINE, you will report to the Team Manager and play a key role in driving sales and delivering an exceptional client experience.
Your passion for our collections and commitment to excellence will enable you to build meaningful connections with clients, embodying the sophistication and timelessness of the Maison.
Collaborating with your team, you will contribute to upholding CELINE’s prestigious brand image in every interaction.
- YOUR IMPACT
- Business Development
- Contribute to the store’s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
- Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE.
Utilize cross-selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE’s offerings.
- Team and People
- Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
- Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.
- Client Development
- Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable.
- Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long-term connections.
Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.
- Operations Excellence
- Uphold CELINE’s standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations.
- Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.
- Image & Brand
- Serve as a CELINE ambassador, embodying the Maison’s values and excellence in every client interaction.
- Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
- Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.
- Profile
- KEY FOR SUCCESS
Experience
- You bring at least 1 year of professional experience in sales, within the fashion or luxury industry.
- Passion for luxury fashion and a deep understanding of CELINE's products, heritage, and brand identity.
- Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships.
- A passion for challenges and a collective drive to achieve set objectives.
- Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at CELINE.
- Adaptability and flexibility to meet the demands of a dynamic retail environment.
- Strong ethical compass and commitment to compliance and corporate social responsibility.
Languages
- French and English, proficiency of other language(s) will be an advantage
- Additional information
- OUR COMMITMENT
As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.
We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion.
Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary.
If you require specific assistance during the recruitment process, please do not hesitate to let us know.
At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.
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CLIENT ADVISOR - CELINE - BICESTER employer: Inside Lvmh
Parfums Christian Dior offers an exceptional work environment in Greater London, where creativity and innovation thrive. As a Luxury E-commerce Strategist, you will benefit from a collaborative culture that prioritises employee growth and development, alongside competitive remuneration and unique perks associated with the luxury retail sector. Join us to be part of a prestigious brand that values excellence and provides opportunities to make a significant impact in the e-commerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land CLIENT ADVISOR - CELINE - BICESTER
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Inside Lvmh, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Inside Lvmh!
We think you need these skills to ace CLIENT ADVISOR - CELINE - BICESTER
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Inside Lvmh, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Inside Lvmh and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Inside Lvmh that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Inside Lvmh
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
