Senior Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we are at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Location: London, England, United Kingdom

What You Will Be Doing

• Working in close partnership with our client, the Senior Account Manager assists the team to create powerful and impactful digital content.
• Develop a one-to-one relationship; provide total client support, service and deliver best advice.
• Ensure all client requirements are met and all information is available.
• Work proactively, understanding the marketing strategy of the account and where we can add value and enhancements.
• Understand the full end-to-end life-cycle of a project and be involved throughout.
• Reporting to the Account Director, be part of a 15-strong Client Service team providing total client support, to deliver exceptional service, work and overall satisfaction.

What You Need To Be Great In This Role

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• At least 4 years in an agency environment.
• Strong team player and able to demonstrate excellent interpersonal/communication skills with a pro-active approach.
• Strong client facing and presentation skills, ability to inspire and lead others.
• A commitment to high-quality output and service, with an eye for detail.
• Strong project management and organizational skills, ability to multi-task a must.
• Good analytical and numerical skills.
• Able to handle challenging situations and act appropriately.
• Good negotiation skills and ability to close deals quickly.
• Team player with strong work ethic and ability to adapt to and drive change.
• Strategic thinker and able to think analytically at a detailed level.
• Ability to strongly influence those outside direct control for positive results.
• Displays respect to all colleagues and encourages this behaviour in own team.
• Manages conflict in a positive and assertive manner for the best outcome.
• The ability to manage and develop junior team members.

Experience in:

• Multi-discipline experience across Digital, immersive communication.
• Growing client accounts.
• Experience working in Automotive.

4 years of relevant experience in:

• Digital Web Design.
• Tactical Campaigns.
• UX-UI.
• Digital Production.

Our Values

• Be Ambitious to succeed.
• Be Imaginative to push the boundaries of what’s possible.
• Be Inspirational to do groundbreaking work.
• Be always learning and listening to understand.
• Be Results-focused to exceed expectations.
• Be actively pro-inclusive and anti-racist across our community, clients and creations.

EEO Statement: OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

Environmental: OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.