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For Companies At a Glance
- Tasks: Drive innovation and optimise operations while building strong client relationships.
- Company: Join a forward-thinking agency committed to inclusivity and sustainability.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of AI integration in a dynamic, creative environment.
- Qualifications: 5+ years in project management and client services with strong operational skills.
- Other info: Embrace a culture of ambition, imagination, and continuous learning.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Global Program Manager role at INSIDE IDEAS GROUP LTD.
Location: London, England, United Kingdom (Hybrid working role, 1 Day from our Client's office in Slough, 1 Day from our London HQ)
About The Role
Working in partnership with our client, the account Global Program director, Operation director and the Global team lead, the role delivers on a strong level of operations, commercials and problem solving. They are responsible for helping drive innovations in the account and measuring success. They will have an active role in developing the operating model for the account as we learn and optimise with the support of emerging AI technologies. This role develops and builds strong relationships with clients at all levels, becoming a trusted and valued advisor. They also are the go-to person for the internal team, particularly the client services team.
What You Will Be Doing
- OPERATIONS
- Identify, develop and document any existing and new process
- Implement new processes and new technologies across the teams
- Continuous improvement - looking for opportunities to improve existing workflows that can benefit our client and our team
- Responsible for ensuring the team is adhering to processes
- Tracking agreed scope vs brief requests across the account, flagging inconsistencies and or scope creep
- Supports in the delivery of growth targets & annual KPIs for the account
- Escalation point if the client or internal SLAs and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement
- Ensuring SOW delivery on a timely manner and planning of resources to manage regional peaks and troughs in workload
- Ensure our OMG platform is always up to date by supporting the team with campaign management best practice. This is the source of our revenue and billing processes
- Weekly monitoring of team utilisation, out of scope projects status and growth opportunities
- Supporting the global ops team in set up and delivery of the commercial model in OMG, prebill, drawdown projects, intercompany POs and IIAs
- Overall visibility and validation of the account commercials supporting the leaderships with profitability, accuracy of forecasting, late payment, as well as fee negotiations
- Oversight for the accounts SOW process and commercials offer
- Working with our Data Analyst to ensure the teams keep data in our OMG system maintained with a 98% data accuracy
- Reporting on adoption and delivery of campaign content through the Pencil platform
- Supporting clients and internal teams on training of the dashboard
- Cater for any ad hoc report requirements
- Review and ensure all MI Reports are delivered as per agreed SLA via our monthly reporting packs
What You Need To Be Great In This Role
- A strong, number-orientated operator with experience in implementation, operations and agency ways of working
- AI & Digital native, close to the latest digital trends
- Being able to define best practice and creative processes
- Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships
- First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build
- Understanding of how to integrate with a client-side team whilst maintaining agency service
- Highly entrepreneurial and willing to refine the key skills for running a business
- Extremely well organised, with great attention to detail
- Proficient in Microsoft Office, Excel and other related software
- Technical competence and understanding of the creative process/ working within a creative environment
- Fundamental grasp of project management methodologies
- AI working knowledge
- 5+ years of relevant experience in Project Management and Client services
Our Values Shape Everything We Do
- Be ambitious to succeed
- Be imaginative to push the boundaries of what's possible
- Be inspirational to do groundbreaking work
- Be always learning and listening to understand
- Be results-focused to exceed expectations
- Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management and Information Technology; Industries: Advertising Services
Global Program Manager in London employer: INSIDE IDEAS GROUP LTD
Contact Detail:
INSIDE IDEAS GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit in and contribute to their goals, especially with your experience in operations and client services.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your skills and experiences clearly. Think about how your background in project management aligns with the Global Program Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global Program Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Program Manager role. Highlight your experience in operations, client engagement, and any relevant AI knowledge. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven success in previous roles. Use numbers and metrics where possible to demonstrate your impact. We love seeing results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a great fit for our culture. Share your passion for innovation and how you approach problem-solving.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at INSIDE IDEAS GROUP LTD
✨Know Your Numbers
As a Global Program Manager, you'll need to be number-oriented. Brush up on key metrics related to operations and commercials. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Client Engagement Skills
This role requires excellent client engagement skills. Prepare examples of how you've built strong relationships with clients and influenced their decisions. Think about specific situations where your communication made a difference.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss challenges you've faced in previous projects and how you resolved them. Highlight your ability to identify process gaps and suggest improvements, as this is crucial for the role.
✨Familiarise Yourself with AI and Digital Trends
Since the role involves working with emerging AI technologies, make sure you're up-to-date with the latest trends. Be ready to discuss how you've integrated technology into your workflows and how it can benefit the team and clients.