Assistant Communications Manager in Birmingham

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. As part of The Brandtech Group, we are leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making.

About the Role

Working in partnership with our client, we are seeking an Assistant Operational Communications Manager. The role is within the Customer Communication Centre of Excellence, part of the wider Customer, Propositions and Marketing team based within Wealth Management and Personal Banking (WPB). The role will support the development and delivery of customer communications, ensuring they are strategically aligned and cohesive. You will be responsible for reviewing communications to align with the Consumer Understanding outcome of Consumer Duty Regulation and the UK Brand guidelines, ensuring high‑quality content that drives good outcomes for customers and delivers against business objectives.

Key Responsibilities

• Managing multiple work streams simultaneously, ensuring communications are delivered coherently to customers, on time and within budget.
• Understanding governance around communications and ensuring our products and services are represented correctly and comply with finance and advertising regulation.
• Supporting senior team members in delivering communication strategies for priority business areas and projects.
• Proactively identifying opportunities to enhance our communication efforts and drive continuous improvement for customers and colleagues.
• Contributing to the planning and prioritisation of communication requests, fully considering the impact on the customer journey.
• Facilitating/steward stakeholder requirements and aligning to the strategy.

What You’ll Need to Be Great in This Role

• Strong communication, stakeholder and relationship management skills; you will be managing multiple stakeholders often with conflicting perspectives.
• Excellent organisational skills, confident with managing various priorities.
• The ability to multi‑task and manage multiple work streams simultaneously.
• A passion for customers and delivering against customer needs while balancing business objectives.
• An enquiring mind and a flair for problem solving.
• The ability to work under pressure to meet deadlines.
• Excellent verbal and written skills.
• Experience developing communication strategies to transform communication.
• Background in Transformation, Communications, Marketing, CRM, Digital, Business Strategy, Analytics or Insights.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Marketing, Public Relations, and Writing/Editing Advertising Services

Our Values

• Be ambitious to succeed.
• Be imaginative to push the boundaries of what’s possible.
• Be inspirational to do groundbreaking work.
• Be always learning and listening to understand.
• Be results‑focused to exceed expectations.
• Be actively pro‑inclusive and anti‑racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. Our goal to embed sustainability into every department and through every stage of the project lifecycle remains a core part of our mission and strategy.

Location: Birmingham, England, United Kingdom