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- Tasks: Be the welcoming face of our business, managing reception and admin duties.
- Company: Join a dynamic team at MTVH, focused on exceptional customer service.
- Benefits: Competitive salary, travel reimbursement, and a supportive work environment.
- Other info: Opportunity for growth in a collaborative and vibrant workplace.
- Why this job: Make a real impact by enhancing the workspace experience for everyone.
- Qualifications: Experience in office operations, strong IT skills, and excellent communication.
The predicted salary is between 27844 - 29320 £ per year.
Permanent, Full-Time Opportunity (37.5 hours)
Location: Clapham Park, SW2 4AX
Salary: £27,844 - £29,320
We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture so if you feel you have what it takes to create an amazing workspace we invite you to read on.
This role is a permanent, full-time contract working 37.5 hours per week, Monday to Friday and requires daily presence in the office. The base office of this role will be Clapham Park (SW2 4AX), although the expectation is to travel to any of the offices within the London region to support the Workspace Services team to ensure compliance duties are carried out at sites where there is no daily presence and during planned and unplanned absences. Travel expenses from the base office will be reimbursed in accordance with the Business Travel & Expenses Policy.
As part of the Workspace Services team, who take pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support and assist the Workspace Services Team in all general reception and administration duties. You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving building user experience.
Duties include, but are not limited to:
- Meeting and greeting visitors including organising appropriate hospitality, maintaining the visitor records system
- Managing meeting room bookings and requests
- Providing support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of health, safety and planned preventative maintenance
- Access control management, issuing and programming access cards and staff IDs
- Postal functions (incoming and outgoing)
- Ordering and maintaining stock in relation to the workspace service provision
- Processing and prioritising work order requests from colleagues through a central helpdesk system
- Attending team meetings and producing subsequent minutes and actions
- Providing support to the Workspace Services Team in maintaining supplier matrices and the associated documentation
- Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work
- Manual handling
What you'll need to succeed:
- Previous relevant operational office experience within the Facilities or Hospitality sectors
- Demonstrable experience of excellent IT and Microsoft Office skills
- Strong communication skills
- Detail oriented and able to prioritise workload
- Ability to work independently and as part of a team, influencing colleagues and building users where appropriate
- Customer focused with a proactive, flexible approach
- Actively manages relationships that will ensure objectives are achieved
Workspace Services Receptionist/Administrator employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workspace Services Receptionist/Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MTVH and their values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your customer service skills! As a Workspace Services Receptionist/Administrator, you'll be the face of the business. Think of scenarios where you can demonstrate your ability to handle different types of visitors and situations with grace and professionalism.
✨Tip Number 3
Be ready to showcase your organisational skills! You’ll need to manage meeting room bookings and maintain visitor records. Prepare examples from your past experiences where you successfully juggled multiple tasks and kept everything running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Workspace Services Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves customer interaction.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in facilities or hospitality, and don’t forget to mention your strong communication skills and attention to detail. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Inside Housing Management
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Workspace Services Receptionist/Administrator. Familiarise yourself with the key duties mentioned in the job description, like managing meeting room bookings and maintaining visitor records. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a client or resolved a tricky issue. This will highlight your proactive approach and ability to create a positive workspace experience.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so be prepared to discuss how you've successfully collaborated with others in previous positions. Share stories that illustrate your ability to influence colleagues and build relationships, as this will show you're a great fit for their dynamic team culture.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.