Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage housing tenancies, support residents, and tackle community issues.
- Company: Epping Forest District Council, dedicated to community welfare and improvement.
- Benefits: 28 days leave, hybrid working, pension scheme, and professional development opportunities.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Join a supportive team focused on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Epping Forest District Council are seeking three individuals who have experience in housing tenancy management and awareness in the protection and welfare of vulnerable individuals. You’ll manage your own patch of properties, building strong relationships with residents, supporting sustainable tenancies, and creating communities where people are proud to live.
This is a diverse role and rewarding position, where you will tackle everything from tenancy sustainment, tenancy reviews, safeguarding, tenancy audits to investigating tenancy breaches and tackling anti-social behaviour. As a Tenancy Officer you will work closely with other teams within the Council, its partners, stakeholders, social care and other supporting agencies. You will also play a key role in safeguarding, ensuring residents are linked to the right services and support.
You’ll be a strong communicator, confident in taking action, making decisions and representing the Council in court and multi-agency meetings. You will contribute to improving our housing services through your frontline insight. We are looking for someone who is resilient, community-minded and understands housing legislation and best practice. You will be supported by a Senior Tenancy Officer and the Team manager whose goals are to support our residents and deliver ambitious, innovative, and forward-thinking approaches. You will take collective responsibility for ensuring excellent services are provided to our residents.
We are looking for individuals with a passion for continuous improvement with:
- A commitment to providing excellent public services to the local community
- Experience of working within an organisation of comparable scale and complexity, preferably within a housing setting
- The ability to establish positive relationships with key stakeholders at all levels of the organisation
- The ability to adopt a creative and innovative approach to the role, driving forward new ideas and initiatives
Safeguarding: Protecting vulnerable adults and children from harm, abuse, or neglect by taking necessary action.
Liaising and Referrals: Collaborating with other professionals (e.g., social workers, healthcare workers, police) and making referrals to appropriate services and agencies.
Record Keeping: Maintaining accurate case notes, writing reports, and ensuring legal documentation is prepared.
Purpose of the Job: Be responsible for the day-to-day management of functions within postholder’s area and for the delivery of outcomes. Develop, manage, and sustain positive relationships with customers, key stakeholders, and partners. Ensure the Council meets its statutory obligations and that the highest standards of probity and good conduct are always maintained. Work collaboratively across the organisation to bring about change and improvements to service delivery within finite resources. Take collective responsibility for ensuring excellent services are provided to our residents.
Key Responsibilities:
- Ensure our customer service and delivery is excellent and continually improves.
- Take responsibility for ensuring that the Council’s decisions and policies are implemented.
- Uphold the Council's governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, equality and open government are maintained.
- Participate in projects to achieve the most effective services possible for the community, partners and the Council.
- Working with the Team Manager, contribute to and implement a strong vision for the service area which delivers ambitious, innovative and forward-thinking approaches, where work is of high quality and achieves objectives, through effective performance and risk management.
- Day to day management of tenancy management including tenancy enforcement, anti-social behaviour (working closely with our Community Resilience Team) and resident involvement.
- To provide a service that promotes tenancy sustainment.
- Developing support plans, liaising with other professionals and agencies, keeping detailed records.
- Contribute to the development and implementation of a digital focus across processes and service delivery.
- Provide representation at user groups and engage with partners and key stakeholders.
- Be aware this role requires a basic DBS check.
Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
EFDC Benefits:
- LGPS pension scheme
- 28 days annual leave + bank holidays
- Perkbox discounts & wellbeing perks
- Hybrid working
- Ongoing professional development
- Flexible pay via Stream
- Reimbursement of professional membership
Technical Officer employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Technical Officer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in tenancy management and safeguarding. Share specific examples of how you've made a difference in previous roles – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to Epping Forest District Council directly and express your interest in the Technical Officer position. Sometimes, a little initiative goes a long way in getting noticed.
✨Tip Number 4
Keep learning! Stay updated on housing legislation and best practices. Consider taking a short course or attending workshops. This not only boosts your knowledge but also shows employers that you're committed to continuous improvement.
We think you need these skills to ace Technical Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Officer role. Highlight your experience in housing tenancy management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a Tenancy Officer, strong communication is key. Use your application to demonstrate how you've effectively communicated with residents and stakeholders in the past. Share examples that show your confidence in decision-making and representing your organisation.
Emphasise Your Community Mindset: We’re looking for someone who’s community-minded! In your application, share your passion for improving public services and how you’ve contributed to building strong relationships within communities. This will help us see your commitment to our residents.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Epping Forest District Council and our values.
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you brush up on housing legislation and best practices. Familiarise yourself with the key responsibilities of a Tenancy Officer, especially around tenancy sustainment and safeguarding. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Communication Skills
As a Tenancy Officer, strong communication is key. Prepare examples of how you've built relationships with stakeholders or resolved conflicts in the past. Be ready to discuss how you would handle multi-agency meetings and represent the Council effectively.
✨Demonstrate Your Community Mindset
Epping Forest District Council values community-minded individuals. Think about times when you've contributed to community projects or supported vulnerable individuals. Share these experiences to highlight your commitment to making a positive impact.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling anti-social behaviour or managing tenancy breaches. Practice your responses to these scenarios, focusing on your decision-making process and how you would ensure the welfare of residents while adhering to Council policies.
