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- Tasks: Lead housing management for supported properties and support vulnerable residents.
- Company: Join Nacro, a mission-driven organisation focused on social justice.
- Benefits: Competitive salary, 35-hour work week, and opportunities for professional growth.
- Why this job: Make a real difference in communities while shaping a new role.
- Qualifications: Experience in housing management and strong knowledge of Housing Law required.
- Other info: Dynamic role with travel across Yorkshire and Humber.
The predicted salary is between 31242 - 34800 £ per year.
This is a new and exciting role at Nacro within our Performance and Housing Management Team. We’re seeking an experienced housing professional to lead housing management across a supported housing patch, ensuring excellent service delivery while supporting vulnerable residents and working closely with operational and support teams.
Key Responsibilities- Lead and deliver a comprehensive housing management service for supported housing properties.
- Act as the main housing management lead for your patch, working collaboratively with area teams.
- Manage rent accounts, including arrears, former tenant arrears and credits.
- Take proactive action on rent arrears in line with income collection and debt management policies.
- Work closely with Housing Benefit teams to ensure correct payments are in place.
- Support residents with payment arrangements, money management and understanding their charges.
- Liaise with internal colleagues and external stakeholders, including local authorities and partners.
- Prepare and issue notices, witness statements and court documentation.
- Represent Nacro at court when required.
- Manage income recovery from start to end of the legal process.
- Support legal action to end tenancies where appropriate, ensuring all evidence is in place.
- Work with support teams to gather documentation and guide staff through legal requirements.
- Liaise with leasing, property and operational teams when properties are being handed back or recovered.
- Ensure tenancy and licence conditions are clearly understood and consistently enforced.
- Provide advice on tenancy creation, changes, succession, abandonment and tenancy endings.
- Support teams with correct tenancy sign-up processes, including digital documentation.
- Provide guidance on tenancy breaches and appropriate interventions.
- Support prevention and early intervention for low-level anti-social behaviour.
- Work closely with ASB and Legal Advisors on more complex cases.
- Deliver training and induction support to new staff on housing management responsibilities.
- Support teams to meet property standards and compliance requirements.
- Provide training and guidance on repairs reporting, health and safety checks and documentation.
- Identify property condition issues during visits and elevate where required.
- Liaise with Property Services on repairs, surveys and compliance concerns.
- Support teams during Exempt Accommodation reviews or local authority inspections.
- Assist with service charge understanding, recovery and estate-related services.
- Experience in housing management within social or supported housing.
- Strong working knowledge of Housing Law and tenancy enforcement.
- Good understanding of Welfare Benefits, particularly Housing Benefit and Exempt Accommodation.
- Proven ability to maximise income and minimise arrears.
- Confident communicator with experience in multi-agency and partnership working.
- Willingness to travel across a wide geographical area (vehicle preferred).
At Nacro, you’ll be part of a mission‑led organisation committed to social justice and supporting people to build safer, more stable futures. This role offers the chance to shape a new post, influence best practice, and make a tangible difference in communities across the region.
Supported Housing Officer employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Nacro and understanding their mission. Tailor your answers to show how your experience aligns with their goals, especially in supporting vulnerable residents.
✨Tip Number 3
Practice your communication skills! As a Supported Housing Officer, you'll need to be a confident communicator. Role-play common interview questions with a friend to get comfortable articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission at Nacro.
We think you need these skills to ace Supported Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Supported Housing Officer role. Highlight your relevant experience in housing management and any specific achievements that align with the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: As a Supported Housing Officer, you'll be working with various stakeholders. Use your application to demonstrate your communication prowess. Share examples of how you've effectively collaborated with teams or managed difficult conversations in the past. We love a confident communicator!
Highlight Your Legal Knowledge: Since the role involves legal duties, make sure to mention your understanding of Housing Law and tenancy enforcement. If you've had experience preparing court documentation or representing an organisation in legal matters, let us know! This is key for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our mission-led organisation!
How to prepare for a job interview at Inside Housing Management
✨Know Your Housing Law
Brush up on your knowledge of housing law and tenancy enforcement. Be prepared to discuss specific cases or scenarios where you've applied this knowledge in your previous roles. This will show that you’re not just familiar with the theory, but you can also put it into practice.
✨Demonstrate Your Communication Skills
As a Supported Housing Officer, you'll need to communicate effectively with various stakeholders. Think of examples where you've successfully collaborated with multi-agency teams or resolved conflicts. Practising these examples will help you articulate your experience clearly during the interview.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss how you've managed rent arrears or dealt with tenancy breaches in the past. Highlight your proactive approach and any strategies you've implemented to support residents. This will demonstrate your ability to handle the challenges of the role.
✨Understand Nacro's Mission
Familiarise yourself with Nacro’s mission and values. Be ready to explain why you're passionate about social justice and how your personal values align with theirs. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
