At a Glance
- Tasks: Deliver top-notch service charge support and resolve customer queries with expertise.
- Company: Join MTVH, a forward-thinking organisation focused on customer satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and customer relationships.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in service charges or leasehold management and excellent communication skills.
The predicted salary is between 40657 - 42796 € per year.
Location: Hybrid working office base - London - EC1N 8JS
Salary Banding: £40,657 - £42,796 based in a full-time permanent role 37.5hrs per week
MTVH are looking for a customer-focused and detail-oriented professional to join our Service Charge team based in Hatton Garden. This is a fantastic opportunity to play a key role in delivering a high-quality service, ensuring transparency, compliance, and excellent customer outcomes in all aspects of service charge delivery.
Key Responsibilities
- Deliver a responsive, front-line service for all service charge enquiries, meeting agreed service standards and KPIs.
- Prepare supporting documentation for formal challenges, including First Tier Tribunal cases and other legal proceedings, and attend hearings when required.
- Ensure all processes are delivered efficiently, in line with policies, procedures, and relevant legislation.
- Resolve service failures, complaints, and disputes, driving continuous service improvements.
- Set and manage financial forecasts for service charge activities, identifying and addressing variances with relevant stakeholders.
- Provide expert advice on leasehold and service charge matters to customers, colleagues, and partners.
- Maximise income recovery by ensuring accurate coding, allocation, and management of charges.
- Manage high volumes of customer interactions via phone, email, and written correspondence, ensuring all queries are handled promptly and professionally.
- Build strong relationships with customers, whilst communicating technical information in a clear and customer friendly manner.
- Investigate and resolve complex service charge queries, including detailed breakdowns, disputes, and historical account analysis.
About You
- Strong experience within service charges, leasehold management, or a related housing/finance environment.
- Excellent customer service and communication skills, with the ability to handle complex enquiries sensitively and effectively.
- Knowledge of relevant legislation and tribunal processes is highly desirable.
- Financially astute with experience in forecasting and budget management.
- Proactive problem-solver with the ability to manage complaints and implement improvements.
- Highly organised with strong attention to detail.
Service Charge Specialist employer: Inside Housing Management
MTVH is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for a Service Charge Specialist. With hybrid working options in the vibrant area of Hatton Garden, employees benefit from a collaborative environment that encourages professional growth and offers competitive salaries. The company is committed to delivering high-quality services while fostering strong relationships with customers, ensuring that every team member plays a vital role in achieving excellent outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Specialist
✨Tip Number 1
Get to know the company inside out! Research MTVH's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Service Charge Specialist. Highlight your customer service skills and any relevant financial expertise to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MTVH team.
We think you need these skills to ace Service Charge Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge Specialist role. Highlight your experience in service charges and leasehold management, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the key responsibilities listed in the job description. We love seeing genuine enthusiasm for the position!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex service charge queries or resolved disputes. We’re looking for proactive problem-solvers who can drive continuous service improvements, so make sure to highlight those experiences!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you brush up on your knowledge of service charges and leasehold management. Familiarise yourself with relevant legislation and tribunal processes, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Customer Service is Key
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've handled complex enquiries or resolved complaints. Be ready to share how you built strong relationships with customers and communicated technical information clearly.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified issues and implemented improvements. Highlight your proactive approach to problem-solving, especially in managing service failures or disputes. This will demonstrate your ability to drive continuous service improvements.
✨Be Organised and Detail-Oriented
Given the importance of financial forecasting and managing high volumes of customer interactions, showcase your organisational skills. Bring examples of how you've managed multiple tasks efficiently while paying attention to detail, as this will be vital for success in the role.
