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- Tasks: Manage repair requests and liaise with contractors to ensure efficient property maintenance.
- Company: Join Nacro, a passionate organisation dedicated to making a positive impact in people's lives.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Be part of a team that helps transform lives while developing your administrative skills.
- Qualifications: Strong communication skills and basic admin experience; property knowledge is a plus.
- Other info: Dynamic role with training provided and a chance to make a real difference.
The predicted salary is between 25000 - 30000 £ per year.
Job type: Full Time – Permanent
Salary – £25,647 Per Annum
Hours – 40 hours Per week
Location – Derby
Some organisations talk about making a difference. At Nacro, we do it every day. This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we’ve created a culture and environment designed to bring out the best in everyone at Nacro.
We have an exciting new opportunity to join Nacro’s national Property Maintenance Helpdesk Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro’s property portfolio.
Who are we looking for?
We are looking for an excellent communicator with sound administrative skills and experience to join the helpdesk team, in processing and monitoring repairs to Nacro’s properties, liaising with Nacro’s operational teams, its contractors and third‑party agencies.
Experience, Skills & Knowledge Required:
- Demonstrable experience as an administrator. It would be desirable but not essential for this to be in property related services.
- Basic knowledge of property maintenance. This is desirable but not essential as training will be given.
- Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.
- The ability to work on your own initiative.
- Ability to work under pressure and prioritise workload.
- Competency in the use of Microsoft Excel and Word.
- Good organisational and administration skills.
- Good telephone manner.
Duties and Responsibilities include, but are not limited to:
- Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors, landlords or partner agencies as appropriate.
- Obtaining quotes from contractors for higher value works against agreed specifications.
- Develop and maintain effective working relationships with local Nacro operational teams, contractors, landlords and partner agencies.
- Monitor progress in the completion of repair and maintenance work and liaise with contractors, landlords and partner agencies to minimise any delays and ensure targets and KPI’s are met.
- Deal with any complaints about the quality of work carried out and follow up with contractors.
Property Maintenance Helpdesk Administrator employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Maintenance Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the property maintenance sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Nacro and its mission. Show us that you're not just looking for any job, but that you're genuinely passionate about making a difference in people's lives through property maintenance.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and contractors, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team at Nacro.
We think you need these skills to ace Property Maintenance Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and any relevant experience. We want to see how you can contribute to our Property Maintenance Helpdesk Team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how your skills align with our mission at Nacro. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves liaising with various teams and contractors, make sure your written application reflects your excellent communication skills. Clear, concise language will go a long way in making a great impression on us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Familiarise yourself with property maintenance basics. Even if you haven't worked in the field, understanding common terms and processes will show your enthusiasm and willingness to learn.
✨Show Off Your Communication Skills
As a Property Maintenance Helpdesk Administrator, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully liaised with different teams or handled difficult conversations in the past.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload under pressure. Think of specific instances where you successfully juggled multiple responsibilities and met deadlines.
✨Ask Insightful Questions
Prepare thoughtful questions about Nacro's operations and the helpdesk team's role in property maintenance. This shows your genuine interest in the position and helps you understand how you can contribute to their mission.
