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- Tasks: Build strong relationships with residents and communicate project details effectively.
- Company: Join a dedicated team focused on enhancing residents' homes in the South West.
- Benefits: Full-time, permanent role with flexible working options and travel opportunities.
- Other info: Opportunity to work in a supportive environment with a focus on resident satisfaction.
- Why this job: Make a real difference in residents' lives through impactful home improvements.
- Qualifications: Strong communication skills and a passion for high-quality service delivery.
The predicted salary is between 30000 - 40000 £ per year.
Our Planned Investment Delivery teams deliver a cyclical programme of improvements that enhance the quality and safety of our residents’ homes. We are delighted to be expanding our Planned Investment Resident Liaison Officer team and have a new opportunity for a full‑time, permanent Project Delivery Resident Liaison Officer, covering the South West region. This is a full time, permanent role with your time being split between site visits, office‑based working and some home working. Occasional travel to our Bristol office will be required.
As a Resident Liaison Officer, your primary purpose will be to build strong, positive relationships with residents, ensuring they are consulted on planned investment works that will improve their homes. You will organise and attend resident meetings and drop‑in surgeries, clearly communicating the scope, timing and impact of works. You will work closely with resident groups and colleagues across Guinness to ensure that residents’ views are listened to, concerns are addressed, and all stakeholders are kept informed throughout individual projects and the broader programme for your region. You will drive high levels of resident satisfaction and identify areas for improvement.
What we are looking for
Our residents are at the heart of everything we do, and we believe that how we deliver services is just as important as what we deliver. You will bring excellent communication and interpersonal skills, strong organisational ability, and a genuine commitment to delivering a high‑quality service. Ideally, you will also have a good understanding of large‑scale property improvement programmes and their impact on residents.
Essential skills
Project Delivery Resident Liaison Officer employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Delivery Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at companies you're interested in. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission, especially around resident satisfaction and communication, which are key for this role.
✨Tip Number 3
Showcase your interpersonal skills! During interviews or networking, share examples of how you've successfully engaged with residents or stakeholders in past roles. This will highlight your fit for the Resident Liaison Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Project Delivery Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion for Residents: When writing your application, make sure to highlight your commitment to resident satisfaction. We want to see how you can build strong relationships and ensure residents feel valued throughout the improvement process.
Be Clear and Concise: Use straightforward language to explain your experience and skills. We appreciate clarity, so avoid jargon and keep your sentences short and to the point. This will help us understand your qualifications quickly.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Project Delivery Resident Liaison Officer role. Mention any relevant experience with property improvement programmes and how it relates to our mission at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Inside Housing Management
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Project Delivery Resident Liaison Officer. Familiarise yourself with the cyclical programme of improvements and how they enhance residents' homes. This will help you articulate how your skills align with the role.
✨Showcase Your Communication Skills
As this role heavily relies on building relationships with residents, be prepared to demonstrate your excellent communication and interpersonal skills. Think of examples from your past experiences where you've successfully engaged with stakeholders or resolved conflicts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle resident concerns. Prepare specific scenarios where you’ve had to manage difficult situations or improve resident satisfaction, as these will highlight your organisational skills and commitment to service quality.
✨Research the Company Culture
Understanding the ethos of the company is crucial. Look into their values and how they prioritise resident satisfaction. During the interview, express how your personal values align with theirs, showing that you’re not just a fit for the role but also for the company culture.