At a Glance
- Tasks: Manage a vibrant community for residents over 55, ensuring their safety and comfort.
- Company: Join a supportive organisation dedicated to enhancing the lives of older adults.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference.
- Other info: Opportunity for personal growth while working in a dynamic environment.
- Why this job: Be the friendly face that helps residents feel at home in their community.
- Qualifications: Experience in facilities management and strong communication skills are preferred.
The predicted salary is between 27706 - 35836 € per year.
Location: Orpington - Brittenden Close
Salary: £27,706 - £35,836 per annum pro rata
Hours: 36 hours per week
Contract Type: Fixed Term Contract for 12 months
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you'll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.
You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
Applicants must be able to travel across the region as required. Although based at Brittenden Close, applicants may need to cover other schemes in the area.
This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing- Complex Manager employer: Inside Housing Management
At Clarion, we pride ourselves on being an exceptional employer, offering a supportive work culture that values the contributions of our team members. As a Complex Manager in Orpington, you'll enjoy a competitive salary, flexible working hours, and opportunities for professional growth while making a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that prioritises customer care and community well-being, ensuring a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Over 55's Housing- Complex Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and facilities management sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care and emergency management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your flexibility and calmness under pressure during interviews. Share specific examples from your past experiences that highlight these skills, especially in facilities management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Over 55's Housing- Complex Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer care skills and any relevant experience in facilities management. We want to see how your background aligns with the needs of our Over 55's Housing schemes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've managed similar responsibilities in the past, especially in high-pressure situations.
Show Off Your Communication Skills:Since you'll be the first point of contact for our residents, it's crucial to demonstrate your excellent communication skills. Make sure your application is clear, concise, and free of jargon – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and the housing sector. Familiarise yourself with common issues that residents might face and think about how you would handle them. This will show that you're not just interested in the role, but that you understand it too.
✨Show Off Your Customer Care Skills
Since you'll be the first point of contact for residents, it's crucial to demonstrate your customer care skills during the interview. Prepare examples of how you've successfully dealt with difficult situations or provided excellent service in the past. This will highlight your ability to keep residents happy and secure.
✨Stay Calm Under Pressure
Given the nature of the job, you might face emergencies or high-pressure situations. Think of scenarios where you had to remain calm and collected. Share these experiences during the interview to illustrate your problem-solving skills and ability to manage stress effectively.
✨Be Ready to Discuss Flexibility
The job requires flexibility, especially since you may need to cover other schemes. Be prepared to discuss your availability and willingness to adapt to changing circumstances. This will show that you're committed to providing the best service possible, no matter the situation.
