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- Tasks: Manage access and provide excellent customer care for Over 55's housing residents.
- Company: Join an award-winning team at Clarion Housing Group, a top company on LinkedIn.
- Benefits: Competitive salary, supportive benefits, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while expanding your skills in housing management.
- Qualifications: Experience in Facilities Management preferred; strong communication and IT skills required.
- Other info: Flexible role with potential to cover other schemes; vehicle access essential.
The predicted salary is between 23587 - 31024 £ per year.
Overview
- Location: Tonbridge – Frome Court
- Salary: £23,587.20 – £31,024 per annum
- Hours: 36 hours per week – flexible options considered
- Contract Type: Permanent
This is a great opportunity to join our team – Employer of the Year Housing Heroes Awards 2025
We\’re looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55\’s Housing schemes.
You\’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you\’ll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you\’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.
You\’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people\’s lives whilst expanding your skills and knowledge of the housing sector.
Please review the full role profile on our website before applying.
Salaries are just the starting point. Here at Clarion we\’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Not sure who we are and what we do? Click \’apply\’ to visit our website where you can dive in and find out more about us and the benefits we offer.
Responsibilities
- Closing Date: Wednesday 11th February 2026 at midnight.
Qualifications & Criteria
- Travel across the region as required. Applicants must be able to travel across the region.
- Based at Frome Court, but may need to cover other schemes in the area; access to a vehicle is essential.
- Post is subject to Basic Criminal Record Check Clearance.
- Must be eligible to work in the UK; visa sponsorship is not available. Residence in England or Wales for the duration of employment.
- Preferably experience in Facilities Management with knowledge of the housing/building management sector and IT skills on a range of systems.
Other information
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment
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Over 55\'s Housing - Complex Manager employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55\'s Housing - Complex Manager
✨Tip Number 1
Get to know the company! Before your interview, check out Clarion's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in Facilities Management can benefit the Over 55's Housing schemes.
✨Tip Number 3
Show off your customer care skills! Think of examples from your past roles where you went above and beyond for residents or clients. This will highlight your ability to deliver high-quality service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Over 55\'s Housing - Complex Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Complex Manager and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Care Skills: Since this role is all about providing excellent service to our residents, make sure to highlight your customer care experience. Share specific examples of how you've gone above and beyond in previous roles to ensure satisfaction. We love hearing about real-life situations!
Keep It Professional but Personal: While we want you to be professional in your application, don’t be afraid to let your personality shine through! We’re looking for someone who can connect with our residents, so a touch of warmth and authenticity can go a long way in your written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you can find more information about us and the benefits we offer while you're there!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Complex Manager in Over 55's Housing. Familiarise yourself with the responsibilities listed in the job description, especially around customer care and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for residents, excellent communication is key. Prepare examples from your past experiences where you've successfully communicated with customers or managed a team. This will demonstrate your ability to handle various situations calmly and effectively, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've dealt with emergencies or challenging situations in previous roles. Think of specific instances where you remained calm under pressure and resolved issues efficiently. This will highlight your ability to manage crises, a vital skill for a Complex Manager.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by the housing schemes, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
