At a Glance
- Tasks: Manage rent and service charge processes with accuracy and reliability.
- Company: Join The Guinness Partnership, a leader in customer service.
- Benefits: Hybrid working, competitive salary, and professional development opportunities.
- Other info: Full-time role with excellent career growth potential.
- Why this job: Make a difference in customer accounts while developing your skills.
- Qualifications: Experience in customer service and strong attention to detail required.
The predicted salary is between 30000 - 40000 € per year.
The Customer Accounts department at The Guinness Partnership are looking for a Rent & Service Charge Officer to join their team. You will be responsible for ensuring that charges are raised and billed accurately and in line with policies and procedures, whilst achieving statutory deadlines. This is a full time, 35 hours per week, 12-month fixed term contract role based at our Oldham office. We currently offer hybrid working, blending office days with working from home.
What we are looking for:
- Experience in delivering excellent customer service and managing rent and service charge processes with accuracy and reliability.
- Strong attention to detail, coupled with the ability to prioritise and manage a varied workload to meet agreed deadlines.
- Clear and effective oral and written communication skills.
- Confident working knowledge of Microsoft Office applications.
You will be able to demonstrate these essential skills:
- Proven experience of providing excellent customer service.
- Proven experience of setting and reconciling rent and service charges.
- Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines.
- Good oral and written communications.
- Good knowledge of Microsoft Office.
- Demonstrates the Guinness Behaviours.
Desirable skills:
- Experience of arrears prevention and collection.
- Knowledge of income and expenditure accounts.
- Experience of using Oracle Financial, MRI Qube or NEC or equivalent systems.
Essential qualifications:
- Level 2 (C+ or 9-4 GCSE or equivalent) English and Maths.
Desirable qualifications:
- Relevant professional qualification e.g. AAT or part qualified CCAB.
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.
Rent & Service Charge Officer in Oldham employer: Inside Housing Management
The Guinness Partnership is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to hybrid working, our Oldham office provides a flexible environment where you can thrive while delivering excellent customer service in the Rent & Service Charge Officer role. Join us to be part of a team that values accuracy, reliability, and the development of your skills in a meaningful and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Rent & Service Charge Officer in Oldham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to rent and service charge processes. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've delivered excellent customer service or managed complex workloads to your interviews. This will help you stand out and demonstrate that you're the right fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Rent & Service Charge Officer in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and managing rent and service charge processes. We want to see how your skills match the role, so don’t be shy about showcasing your attention to detail and ability to meet deadlines!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Rent & Service Charge Officer role. Be sure to mention your familiarity with Microsoft Office and any relevant systems like Oracle Financial or MRI Qube.
Show Off Your Communication Skills:Since clear communication is key, make sure your written application reflects this. Keep your language professional yet approachable, and double-check for any typos or errors. We love a candidate who pays attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status. Good luck!
How to prepare for a job interview at Inside Housing Management
✨Know Your Numbers
As a Rent & Service Charge Officer, you'll be dealing with figures all day. Brush up on your knowledge of rent and service charge processes, and be ready to discuss how you've managed these in the past. Be specific about your experience with setting and reconciling charges.
✨Showcase Your Customer Service Skills
This role requires excellent customer service, so think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to communicate effectively and resolve issues, as this will demonstrate your fit for the role.
✨Master Microsoft Office
Since good knowledge of Microsoft Office is essential, make sure you're comfortable discussing how you've used these applications in previous roles. Whether it's Excel for data management or Word for documentation, be ready to showcase your skills.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Prepare to discuss how you ensure accuracy in your work, especially when it comes to billing and meeting deadlines. You might even want to bring examples of how you've successfully managed a varied workload in the past.
