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- Tasks: Provide friendly housing management services to leaseholders and shared owners.
- Company: Join a customer-focused organisation dedicated to excellent service.
- Benefits: Hybrid role with flexible working, competitive salary, and career development opportunities.
- Why this job: Be the face of Guinness and make a real difference in residents' lives.
- Qualifications: Customer service skills and experience in housing or property sector preferred.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
We are expanding our team in West London to provide a proactive and visible service to our residents. We have a new full time, permanent opportunity available for a Leasehold Customer Liaison Officer to join our Leasehold team. As a Leasehold Customer Liaison Officer, you will provide a friendly housing management service to our leaseholders. Reporting to the Leasehold Customer Liaison Manager, you will be part of a dedicated team across London. This is a hybrid role that combines field-based responsibilities with office-based work. You will be the face of Guinness, and your key responsibility will be to provide an accessible face-to-face service for leaseholders, shared owners, DIY-shared ownership customers, and HomeBuy residents. You will work closely with our Homeowner Services team to manage and monitor Section 20 consultations, licences for alterations, etc.
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced leasehold housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.
Responsibilities:
- Excellent customer service delivery, demonstrating good communication and interpersonal skills.
- Highly motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions.
- Knowledge of Service Charges.
Desirable:
- Experience of working in the housing or property sector, ideally with leaseholders.
- Relevant professional qualifications in housing or a willingness to attain.
- Knowledge of regulatory legislation for leasehold and social housing.
- Previous budget management experience.
To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would love to hear from you. Create your application today and submit a copy of your CV alongside a covering letter detailing how you meet the criteria of the role. Interviews are planned for week-commencing 23rd February 2026. Please note - There is a requirement for a basic DBS check which will be paid for by The Guinness Partnership.
Leasehold Customer Liaison Officer in Oldham employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Customer Liaison Officer in Oldham
✨Tip Number 1
Get to know the company! Research Guinness and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and leasehold management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Leasehold Customer Liaison Officer in Oldham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your CV and covering letter. We want to see how you've gone the extra mile for customers in the past, so share specific examples that demonstrate your friendly and proactive approach.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Leasehold Customer Liaison Officer role. Use the job description as a guide and make sure to address how your skills and experiences align with what we’re looking for.
Be Clear and Concise: When writing your covering letter, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on how you meet the criteria of the role. A well-structured letter can really make you stand out!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need to submit your CV and covering letter there.
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold housing and customer service principles. Familiarise yourself with the key responsibilities mentioned in the job description, like Section 20 consultations and service charges. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your People Skills
As a Leasehold Customer Liaison Officer, you'll be the face of the company. Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went the extra mile for a customer or resolved a challenging situation effectively.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Prepare scenarios where you had to make quick decisions or manage conflicts. Highlight your resilience and ability to deliver sustainable outcomes, as these are crucial for the role.
✨Get Tech-Savvy
Since this role involves working on the go with mobile technology, be prepared to discuss your experience with tech tools. Mention any software or apps you've used in previous roles that helped you manage time and resources effectively.
