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- Tasks: Deliver exceptional customer service to leaseholders and shared owners in a hybrid role.
- Company: A reputable housing management organisation based in Oldham.
- Benefits: Flexible working arrangements and opportunities for personal growth.
- Why this job: Join a team that values customer focus and problem-solving skills.
- Qualifications: Strong communication skills and experience in a legislative environment.
- Other info: Perfect for motivated individuals looking to make a difference.
The predicted salary is between 30000 - 42000 £ per year.
A housing management organization is looking for a Leasehold Customer Liaison Officer to join their team in Oldham. This hybrid role entails delivering outstanding customer service to leaseholders and shared owners.
The ideal candidate should possess:
- Excellent communication skills
- Problem-solving abilities
- Experience in a legislative environment
If you are motivated and customer-focused, we invite you to apply by providing your CV and covering letter to demonstrate how you meet the role's criteria.
Hybrid Leasehold Resident Services Liaison in Oldham employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Leasehold Resident Services Liaison in Oldham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear, concise language and don’t hesitate to ask clarifying questions if needed. It’s all about demonstrating that you can connect with leaseholders effectively!
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple gesture that shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great way to reiterate our interest in delivering outstanding customer service!
We think you need these skills to ace Hybrid Leasehold Resident Services Liaison in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about delivering outstanding customer service, make sure your CV and covering letter reflect your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with leaseholders and shared owners.
Highlight Your Problem-Solving Abilities: We want to see how you tackle challenges! In your application, share specific examples of how you've solved problems in previous roles, especially in a legislative environment. This will show us that you're not just motivated but also capable of handling the complexities of the job.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the Leasehold Customer Liaison Officer role. Mention relevant experiences and skills that align with the job description, so we can see why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and it ensures your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you understand the ins and outs of leasehold properties and the relevant legislation. Brush up on common issues leaseholders face and think about how you would address them. This will show your potential employer that you're not just interested in the role, but that you’re also knowledgeable about the field.
✨Showcase Your Communication Skills
Since this role is all about delivering outstanding customer service, be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved customer issues or communicated complex information clearly. Practising these scenarios can help you articulate your experience effectively during the interview.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving abilities. Consider past experiences where you had to think on your feet or navigate tricky situations with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Be Customer-Focused
Emphasise your motivation to provide excellent service. Think about what customer service means to you and how you can apply that in a leasehold context. Be ready to discuss how you would handle difficult customers or complaints, showcasing your commitment to putting the customer first.
