At a Glance
- Tasks: Provide top-notch admin support and enhance customer service in a dynamic team.
- Company: Join The Guinness Partnership, a resident-focused organisation with a commitment to equality.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Interviews on 6th August; we value diversity and encourage all to apply.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in administration, strong customer service skills, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking an Administrator to join our Customer Contact team on a full time, 12 month fixed‑term contract. In this role, you will provide a high‑quality administrative service, follow established processes and deliver an excellent standard of customer support. You will contribute to the development, implementation and monitoring of administrative procedures that support efficient service delivery, while escalating any data quality issues that may impact statutory compliance. This is a hybrid vacancy, combining three days in the Oldham office with two days working remotely.
What we are looking for:
- Experience working to deadlines and performance targets
- Customer service experience
- Strong attention to detail
- The ability to organise your workload effectively and work methodically on your own initiative
- Strong written and verbal communication skills, with the ability to engage effectively with internal stakeholders
- A sound working knowledge of Microsoft Office
- Proficiency in Microsoft Excel and Word
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Interviews are planned for 6th August at our Oldham office. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Administrator in Oldham employer: Inside Housing Management
Inside Housing Management is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and clients. With opportunities for professional growth and development, including the chance to achieve qualifications in Health & Social Care, our London-based team thrives on collaboration and compassion, making a meaningful impact in the lives of vulnerable adults.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Oldham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inside Housing Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inside Housing Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inside Housing Management:Your cover letter is your chance to shine! Tell us why you want to work at Inside Housing Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inside Housing Management!
How to prepare for a job interview at Inside Housing Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
