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- Tasks: Lead the development of innovative training solutions for our Customer Services team.
- Company: MTVH, a forward-thinking organisation dedicated to customer service excellence.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on personal and professional development.
- Why this job: Make a real difference by empowering colleagues through impactful training programmes.
- Qualifications: Experience in training design, strong communication skills, and a passion for learning.
The predicted salary is between 38445 - 42474 £ per year.
Location: Beeston, Nottingham, NG9 1LA or Farringdon, London EC1N 8JS
Salary Banding: £38,445 - £40,468 (Beeston) £40,446 - £42,574 (London)
Contract Type: 12 Month Fixed Term Contract based on a 37.5 working week.
As a Skills & Training Lead with MTVH you will find this an exciting role, where you will have the opportunity to create and develop the future of training and development within our Customer Services directorate which includes our Housing, Customer Services, Community Investment and Care & Support functions.
Working with colleagues from across the directorate, as well as other key stakeholders such as our central Learning & Development and Health & Safety teams, you will identify training requirements, design solutions and develop a training offer which supports our colleagues to do their jobs brilliantly and helps invest in and develop talent within the directorate. In doing so, you will play a key role in ensuring we deliver the best possible outcomes for our customers through high quality training provision.
This will include working with the colleagues across the directorate to develop training modules and packages for their areas of expertise and working with operational leaders to develop learning pathways and set out mandatory training for colleagues based on role, skill requirement or service.
What you'll need to succeed:
- A highly motivated and organised individual, you will have a passion for supporting others to learn, as well as proven experience in training design and development.
- You will also be comfortable in delivering training across a range of platforms, including in person and remote classrooms, e-learning and written training resources.
- You will have strong digital literacy, ideally with experience of implementing digital and/or blended learning programmes.
- A confident communicator at all levels, you will have strong presentation, facilitation and delivery skills, and experience of working with multiple stakeholders effectively.
- You will be a strong and enthusiastic advocate for learning, able to embed new training offers and engage colleagues in learning opportunities.
Skills and Training Lead in Nottingham employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skills and Training Lead in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in training design and development, as well as your passion for supporting others to learn.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining us at MTVH and contributing to our mission of delivering high-quality training provision.
We think you need these skills to ace Skills and Training Lead in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Skills and Training Lead role. Highlight your experience in training design and development, and show how your skills align with what we’re looking for at MTVH.
Showcase Your Passion: We want to see your enthusiasm for supporting others to learn! Share examples of how you've helped colleagues develop their skills or how you've created engaging training materials in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you understand the role of a Skills and Training Lead inside out. Familiarise yourself with MTVH's mission and values, and think about how your experience aligns with their goals. This will help you demonstrate your passion for supporting others to learn.
✨Showcase Your Training Experience
Prepare specific examples of your previous training design and delivery experiences. Be ready to discuss how you've developed training modules or learning pathways in the past, and how these have positively impacted colleagues or customers.
✨Engage with Stakeholders
Think about how you would work with various stakeholders, including operational leaders and Learning & Development teams. Prepare to discuss strategies you've used to collaborate effectively and how you can engage colleagues in learning opportunities.
✨Demonstrate Digital Savvy
Since digital literacy is key for this role, be prepared to talk about your experience with e-learning and blended learning programmes. Share any tools or platforms you've used and how they enhanced the training experience for participants.