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- Tasks: Manage customer accounts in arrears and negotiate payment arrangements.
- Company: A supportive housing management organisation based in Nottingham.
- Benefits: Flexible hybrid working options and a full-time salary.
- Why this job: Make a difference by helping customers manage their housing payments.
- Qualifications: Strong collections experience and excellent communication skills.
- Other info: Work independently in a dynamic environment with growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A housing management organization in Nottingham is seeking a Collections Officer, also known as a Customer Accounts Advisor. This full-time role involves managing accounts in arrears, engaging with customers through various communication channels, and negotiating payment arrangements.
Ideal candidates will have:
- Strong collections experience
- Excellent communication skills
- The ability to work independently
The position also offers hybrid working options, allowing flexibility in work locations.
Empathetic Housing Collections Advisor (Hybrid) in Nottingham employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Housing Collections Advisor (Hybrid) in Nottingham
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers, being able to articulate your thoughts clearly and empathetically is key. Try role-playing scenarios with a friend or family member.
✨Tip Number 3
Be ready to showcase your collections experience! Think of specific examples where you've successfully managed accounts in arrears or negotiated payment arrangements. We want to hear those success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Empathetic Housing Collections Advisor (Hybrid) in Nottingham
Some tips for your application 🫡
Show Your Collections Experience: Make sure to highlight your previous experience in collections. We want to see how you've successfully managed accounts in arrears and engaged with customers. Use specific examples to demonstrate your skills!
Communicate Clearly: Since excellent communication is key for this role, ensure your application is clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively, just like you would with our customers.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the job description. Mention how your skills align with the responsibilities of a Collections Officer and why you’re excited about the hybrid working options.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Officer. Brush up on your knowledge of housing management and collections processes. Familiarise yourself with common challenges in managing accounts in arrears, as this will show your potential employer that you're serious about the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills during the interview. Think of examples where you've successfully engaged with customers or negotiated payment arrangements. Practising these scenarios can help you articulate your experience clearly and confidently.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This could involve negotiating a payment plan with a 'customer'. Practise how you would handle difficult conversations and showcase your empathetic approach. Remember, they want to see how you would interact in real-life situations!
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for managing accounts, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
