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- Tasks: Support communities by ensuring safe, clean neighbourhoods and delivering impactful projects.
- Company: Join Clarion Housing Group, dedicated to vibrant and stable communities.
- Benefits: Competitive salary, hybrid working, and a commitment to your professional growth.
- Other info: Dynamic role with opportunities for travel and collaboration across various teams.
- Why this job: Make a real difference in people's lives while building strong community connections.
- Qualifications: Customer service experience and a passion for community engagement.
The predicted salary is between 34498 - 40070 £ per year.
Salary: £34,498 to £40,070 per annum
Hours: 36 hours per week
Location: Hybrid working arrangement
Contract Type: Secondment/Fixed term contract until 28th August 2026
We're looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering Oxfordshire, Milton Keynes and the surrounding areas. You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live.
What you'll be doing:
- Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe; you will deliver regular estate inspections, identifying and reporting issues and making improvements.
- You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.
- You will also be responsible for supporting residents to manage their tenancies including sign ups, welfare checks, investigations of ASB and breaches of tenancy.
- Importantly you will be responsible for working closely with safeguarding teams, social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood.
What you'll need:
- We're looking for a confident and resilient individual with a positive mind set.
- With sound experience in customer service, you'll enjoy working with people in the community.
- You'll be able to develop effective working relationships across Clarion and external agencies, within and across the team; also be confident working alone.
- You'll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions.
- You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones.
- Although the role has responsibility for managing an area, extensive travel across the region is required from time to time to cover others and a vehicle to do this will be essential.
You'll get in return:
If this sounds like an opportunity for you then please review the full role profile before applying here or please visit our website. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Closing Date: Wednesday 4th March 2026 at midnight. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Neighbourhood Response Officer employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Get to know the company! Research Clarion Housing Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their vision of creating safe and vibrant neighbourhoods.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local community events. Building relationships can give you insider info about the role and help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've demonstrated customer service skills or worked collaboratively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what a Neighbourhood Response Officer does. Check out the job description and think about how your skills and experiences match up with what they're looking for.
Be Yourself: We want to see your personality shine through! Don’t just list your qualifications; share your passion for community work and how you’ve made a difference in previous roles. Authenticity goes a long way!
Tailor Your Application: Make sure to customise your application for this specific role. Highlight relevant experiences that show you can handle customer service, collaboration, and problem-solving in a neighbourhood context.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important for this role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Inside Housing Management
✨Know Your Neighbourhood
Familiarise yourself with the areas you'll be covering, like Oxfordshire and Milton Keynes. Understand the community dynamics, key issues, and any recent developments. This will show your genuine interest in the role and help you discuss how you can contribute to making these neighbourhoods safe and vibrant.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with customers or community members. Highlight situations where you resolved conflicts or improved relationships, as this role heavily relies on effective communication and collaboration with residents and external agencies.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to exercise good judgement and creativity to find solutions. Be ready to discuss how you approach challenges, especially in relation to tenancy management or working with safeguarding teams. This will illustrate your proactive mindset and resilience.
✨Be Ready for Practical Questions
Expect questions that assess your understanding of policies, procedures, and targets relevant to the role. Brush up on your knowledge of IT systems and processes, as well as your ability to adapt to new technologies. Showing that you're tech-savvy will be a big plus!