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- Tasks: Manage neighbourhood properties, assist residents, and tackle anti-social behaviour.
- Company: Join Clarion Housing Group, a leader in community-focused housing solutions.
- Benefits: Competitive salary, hybrid work model, and lifestyle-supporting benefits.
- Why this job: Make a real difference in local communities while developing your career.
- Qualifications: Customer-focused attitude and ability to travel across regions.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 37965 - 44286 £ per year.
Salary: £34,498 to £40,070 per annum
Location: March, Beacon House – hybrid working arrangement
Hours: 36 hours per week
Contract Type: Permanent
We\’re looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties across Cambridgeshire region.
You\’ll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.
Working collaboratively with other teams, external agencies and residents, you\’ll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We\’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
You\’ll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You\’ll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.
If this sounds like an opportunity for you then take a look at the full role profile for more information here or please visit our website for more information.
Salaries are just the starting point. Here at Clarion we\’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out more here or please visit our website.
Closing Date: Sunday 15th February 2026 at midnight
This is a hybrid role with a base location at our office in March. Candidates will be expected to work from the office and home as well as the ability to travel across the local Cambridgeshire region as and when required.
This post is subject to Basic Criminal Record Check Clearance.
At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
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Neighbourhood Response Officer employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Get to know the company! Research Clarion Housing Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! As a Neighbourhood Response Officer, you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you've successfully handled similar situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what a Neighbourhood Response Officer does. Check out the job description and think about how your skills and experiences match up with what they're looking for.
Be Personal: When you're crafting your application, let your personality shine through! Use a friendly tone and share specific examples from your past that show how you've tackled similar challenges or worked with communities.
Tailor Your Application: Don’t just send a generic application. Tailor it to highlight your customer-focused approach and any experience you have in neighbourhood management or community engagement. Show us why you’re the perfect fit!
Apply Through Our Website: We want to hear from you! Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there.
How to prepare for a job interview at Inside Housing Management
✨Know Your Neighbourhood
Before the interview, do your homework on the local areas you'll be managing. Familiarise yourself with the community's needs, any ongoing issues, and how you can contribute to making it a better place. This shows your commitment and understanding of the role.
✨Showcase Your Customer Focus
As a Neighbourhood Response Officer, you'll be working closely with residents. Prepare examples from your past experiences where you've successfully resolved customer issues or improved community relations. Highlighting your people skills will set you apart.
✨Demonstrate Team Collaboration
This role requires working with various teams and external agencies. Be ready to discuss how you've collaborated in previous roles. Share specific instances where teamwork led to successful outcomes, as this will illustrate your ability to work well with others.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling anti-social behaviour or tenancy breaches. Think through potential scenarios and how you would approach them. This preparation will help you respond confidently and effectively during the interview.
