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For Companies At a Glance
- Tasks: Manage your own neighbourhood, support residents, and tackle community issues.
- Company: Join Ashford Borough Council, dedicated to community welfare and safety.
- Benefits: Competitive salary, lease car subsidy, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management and a passion for community service.
The predicted salary is between 35310 - 39144 £ per year.
We are looking for a community‑focused Neighbourhood Housing Officer to join our Neighbourhood Housing team. This is a varied and rewarding role where no two days are the same. You will manage your own patch, support tenants and residents, tackle anti‑social behaviour, and ensure our neighbourhoods are safe, well‑maintained, and thriving.
Responsibilities
- Carrying out regular estate inspections, report defects, and ensure council properties and grounds are maintained to a high standard.
- Investigating and addressing issues such as fly tipping, abandoned properties, boundary disputes, and tenancy breaches.
- Investigate reports of anti‑social behaviour and work closely with Police, CSU partners, and other agencies.
- Preparing and presenting cases for court where required.
- Managing rent accounts effectively, ensuring early intervention and compliance with the Pre‑Action Protocol.
- Working with the lettings and voids teams to minimise void times and ensure properties are let efficiently.
- Completing all tenancy sign‑up documentation and ensure compliance with statutory safety checks.
- Attending multi‑agency meetings including MARAC, child protection, and adult safeguarding.
Requirements
We are looking for someone who is confident, adaptable, and committed to delivering excellent housing services. You will need to be comfortable working independently, managing a busy and varied workload, and making sound decisions in challenging situations. It is essential that you have experience working within a housing management or similar environment and a strong understanding of housing services and relevant legislation.
We welcome applications from the Armed Forces Community. Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide.
Neighbourhood Housing Officer employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or experiences that relate to the Neighbourhood Housing Officer role. This could be anything from case studies to reports you've prepared – it’ll help you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Neighbourhood Housing Officer role. We want to see how you can contribute to our community-focused approach!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to housing management or community services. We love seeing examples of how you've tackled challenges similar to those in this role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Housing Officer position.
How to prepare for a job interview at Inside Housing Management
✨Know Your Neighbourhood
Familiarise yourself with the area you'll be working in. Understand the community's needs, challenges, and any recent developments. This will show your commitment to the role and help you answer questions about how you'd tackle local issues.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully managed difficult situations in the past, especially related to housing or community issues. Be ready to discuss specific cases where you resolved conflicts or improved tenant relations.
✨Understand Relevant Legislation
Brush up on housing laws and regulations that are relevant to the role. Being able to discuss these confidently will demonstrate your expertise and readiness to handle the responsibilities of a Neighbourhood Housing Officer.
✨Show Your Community Spirit
Highlight your passion for community engagement and support. Share experiences where you've worked with local agencies or participated in community initiatives. This will illustrate your dedication to making a positive impact in the neighbourhood.