At a Glance
- Tasks: Manage service charges and ensure clear communication with customers across our housing portfolio.
- Company: Join Amplius, a forward-thinking company focused on transparency and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Make a real difference in people's lives by ensuring they receive value for their money.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
The predicted salary is between 35224 - 35224 £ per year.
Are you experienced in service charges, finance, and customer communication? At Amplius, we’re looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You’ll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office.
Snapshot of your role:- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem-solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing Date: 10 June 2026
Phone screening: 5 June
Interviews in Peterborough: 9 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
Service Charge Officer in Milton Keynes employer: Inside Housing Management
At Amplius, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values transparency and customer satisfaction. With a focus on employee growth, we provide opportunities for professional development and continuous improvement, all while enjoying the flexibility of a hybrid working model across our vibrant offices in Peterborough, Boston, Rushden, and Milton Keynes. Join us to be part of a team that is dedicated to making a meaningful impact in the community through effective service charge management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. Attend local events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Amplius and understanding their service charge processes. Be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your communication skills! Since the role involves explaining financial information clearly, consider doing mock interviews with friends or family. Get comfortable discussing complex topics in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Amplius team. Let’s get you that Service Charge Officer role!
We think you need these skills to ace Service Charge Officer in Milton Keynes
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. It’ll give you a clear idea of what we’re looking for in a Service Charge Officer and help you tailor your application to highlight your relevant experience.
Show Off Your Skills:When writing your application, don’t hold back on showcasing your skills! We want to see your knowledge of service charge processes and your communication abilities. Use specific examples from your past experiences to demonstrate how you meet our requirements.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to understand. This will reflect your ability to communicate financial information clearly, which is key for this role.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Amplius and what we stand for!
How to prepare for a job interview at Inside Housing Management
✨Know Your Numbers
Make sure you brush up on your knowledge of service charge processes and financial management. Be prepared to discuss specific examples from your experience where you've successfully managed budgets or resolved financial queries. This will show that you understand the role and can hit the ground running.
✨Communicate Clearly
Since the role involves a lot of customer communication, practice explaining complex financial information in simple terms. You might even want to role-play with a friend or family member to ensure you can convey your points clearly and confidently during the interview.
✨Collaborate and Connect
Highlight your experience working with different teams, like Housing and Property. Think of examples where you’ve built effective working relationships or collaborated on projects. This will demonstrate your ability to work well within their organisational structure.
✨Stay Proactive and Ethical
Showcase your proactive approach by discussing how you've contributed to continuous improvement in previous roles. Be ready to share instances where you’ve identified issues and implemented solutions, as this aligns with their focus on compliance and high ethical standards.
