At a Glance
- Tasks: Support residents with their tenancies and manage income collection.
- Company: Clarion Housing Group, dedicated to making a social impact.
- Benefits: Competitive salary, hybrid work, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusivity and community support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer account management and strong communication skills.
The predicted salary is between 32004 - 37066 £ per year.
Location: Hybrid/March, Cambridgeshire Salary: £32,004 - £37,066 per annum Hours: 36 per week Contract Type: 12 Month Fixed Term Contract
Are you ready to step into a role where you can make a genuine difference in people's lives? As a
Customer Accounts Specialist , you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies.
Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes.
You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer‑focused experience.
In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding.
Your ability to empathise and connect with others will be essential as you help them through challenging situations.
With experience in customer account management, ideally within social housing, you'll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure.
Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
If you're motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you.
Applicants must have the ability to travel across the region to remote locations where public transport may not be available.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.
You are required to reside in England or Wales for the duration of your employment.
This is a hybrid role with a base location at our office in March.
Candidates will be expected to work from the office at least one day per week.
The closing date for applications is Tuesday 28th July 2026 at midnight.
At Clarion Housing Group, we support the responsible use of AI.
This vacancy may close without notice.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.
We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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Customer Accounts Specialist in March employer: Inside Housing Management
Inside Housing Management is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and clients. With opportunities for professional growth and development, including the chance to achieve qualifications in Health & Social Care, our London-based team thrives on collaboration and compassion, making a meaningful impact in the lives of vulnerable adults.
