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- Tasks: Support communities by managing rent and service charge payments effectively.
- Company: One Manchester, a passionate organisation dedicated to community support and growth.
- Benefits: Competitive salary, flexible working options, and opportunities for personal development.
- Why this job: Make a real difference in your city while developing valuable skills.
- Qualifications: Experience in administration and a proactive approach to problem-solving.
- Other info: Join a supportive team with a commitment to diversity and inclusion.
The predicted salary is between 22000 - 30000 £ per year.
Salary: £27,395 per annum
Location: Manchester - Agile Full Time, Permanent
Closing Date: 16th February 2026
Support our communities. See the difference you can make in our city. At One Manchester, we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting opportunity for an Income Collection Assistant to join our Income and allocations service, which provides support to our customers in managing their rent and service charge payments to One Manchester. We are looking for someone to provide administrative support to enable the smooth running of our income collection processes. You will interact with customers, liaise with internal departments and external partner agencies. Your excellent organisational skills and attention to detail will be key to making this role a success.
What we’re looking for:
- Proven experience in an administrative role, with the ability to work accurately to tight deadlines.
- Experience of working in a targeted, performance-driven environment and delivering against KPIs.
- Experience of discussing debt owed with customers, particularly in relation to former tenant and garage arrears.
- Strong ability to work effectively both as part of a team and independently, meeting objectives and deadlines.
- Good working knowledge of IT systems.
- Ability to maintain accurate records and produce concise, relevant notes.
- Flexibility in approach with the ability to adapt to new working practices, as necessary.
- Proactive in sharing ideas and suggestions to improve efficiency across workstreams.
- Experience of working within income collection of a housing organisation and providing administrative support within a team environment is advantageous.
Why take up the challenge with One Manchester?
This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re really proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we’d love to hear from you!
Equal Employment Opportunity
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating the Rooney Rule. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an underrepresentation. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Income Collection Assistant (Debt Recovery / Collection) in Manchester employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Assistant (Debt Recovery / Collection) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Manchester. Understand their values and how they support the community. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to debt recovery and administrative roles. Think about your past experiences and how they relate to the job. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight specific examples where you've successfully managed deadlines or improved processes. This is key for the Income Collection Assistant role, so make sure to have those stories ready to share.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Income Collection Assistant (Debt Recovery / Collection) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Collection Assistant role. Highlight your administrative experience and any relevant skills that match the job description, like your ability to work under pressure and meet deadlines.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting communities and how your previous experience makes you a great fit for the role. Keep it concise but impactful!
Showcase Your Organisational Skills: Since this role requires excellent organisational skills, be sure to mention specific examples of how you've successfully managed tasks or projects in the past. This will show us you can handle the responsibilities of the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Collection Assistant. Familiarise yourself with debt recovery processes and the importance of managing rent and service charge payments. This will show your genuine interest in the position and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail during the interview. Prepare examples from your past experiences where you've successfully managed administrative tasks or met tight deadlines. This will demonstrate that you can thrive in a performance-driven environment.
✨Prepare for Customer Interactions
Since you'll be discussing debt with customers, think about how you would approach sensitive conversations. Practice responses to potential scenarios, focusing on empathy and clarity. This will help you convey your ability to handle difficult discussions effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in income collection, or how they measure success. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
