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- Tasks: Provide arrears recovery service and exceed performance targets for tenancy arrears.
- Company: Dynamic housing provider committed to transforming communities in Macclesfield.
- Benefits: 28 days holiday, flexible working, pension scheme, health cash plan, and training opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service or income collection, strong communication skills, and ability to work under pressure.
- Other info: Join a friendly team in a modern office with excellent career growth potential.
The predicted salary is between 28000 - 36000 £ per year.
Macclesfield - Agile working - offering a mix of office and home working
£32,329 per annum Full Time, Permanent - 37 hours per week
Peaks & Plains is an ambitious and dynamic housing provider with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are committed to transforming the social and physical landscape for the communities and individuals we work with, providing high quality safe homes, and investing in our thriving communities. Our Income Team is an enthusiastic group with a commitment to making a difference to our customers. Due to an internal move, we now seek an equally dynamic individual to join us.
The role holder will provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges. You will prepare all documentation for legal proceedings and provide representation in the County Court for the recovery of arrears and attend evictions as required. You will also liaise with internal teams and external partner agencies, maintain records on the Housing Management system, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts.
In return we can offer you:
- A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
- Agile Working, providing flexibility of working hours. The role is predominantly home-based, with a requirement to attend occasional meetings in our Ropewalks office in Macclesfield.
- Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
- Access to our Health Cash Plan
- Training and development. Let us know where you want to get to and we’ll help you get there.
- A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
- A state of the art modern office with a friendly working environment
Requirements:
You will have previous practical experience of customer services, housing, income collection, or a related discipline, alongside experience of working in a target driven environment. You will have an understanding of issues facing local communities and a good working knowledge of welfare benefits. Experience of working in social housing is desirable though not essential. You should have strong communication skills with the confidence to represent at Court and the ability to develop effective relationships with customers. Excellent planning and organisation skills as well as the ability to work under pressure are essential.
Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too! We value our people and care about our customers. It’s an exciting time to join the Trust as we grow from strength to strength. Apply now!
Closing Date: 19th February 2026
Income Officer in Macclesfield employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Peaks & Plains. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of welfare benefits and local community issues. Show us you understand the challenges faced by tenants and how you can help!
✨Tip Number 3
Practice your communication skills! Since you'll be representing the company in court, being articulate and confident is key. Maybe do some mock interviews with friends or family.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Officer in Macclesfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and income collection. We want to see how your skills align with our mission at Peaks & Plains!
Showcase Your Values: We’re all about values here at Peaks & Plains, so don’t forget to mention how your personal values align with ours. This will help us see how you’ll fit into our enthusiastic Income Team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without any fluff!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with the responsibilities, especially around arrears recovery and liaising with partner agencies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your customer service skills and experience in a target-driven environment. Think about times when you've successfully managed difficult situations or exceeded targets, as these will resonate well with the interviewers.
✨Understand the Community
Research the local community issues that Peaks & Plains is involved with. Being able to discuss these topics during your interview will show that you’re not just looking for any job, but that you’re passionate about making a difference in the community.
✨Emphasise Your Values
Since the company values are crucial, reflect on how your personal values align with those of Peaks & Plains. Be ready to discuss how you can contribute to their mission of providing high-quality homes and supporting the community, which will make you a standout candidate.
