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- Tasks: Provide customer support for homeownership enquiries and guide leaseholders through processes.
- Company: Dynamic housing organisation focused on customer service and community support.
- Benefits: Part-time role with competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team and engage with the community through resident meetings.
- Why this job: Make a real difference in people's lives by helping them navigate homeownership services.
- Qualifications: Strong communication skills, attention to detail, and knowledge of homeownership legislation.
The predicted salary is between 31772 - 33445 £ per year.
We are looking for a Homeownership Specialist to provide a fast, responsive, and customer‑focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.
Key Responsibilities
- Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re‑mortgaging, transfers of ownership, home improvements, sub‑letting and alterations.
- Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
- Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
- Provide advice to customers, Local Housing Managers, and internal teams.
- Ensure statutory and non‑statutory homeownership processes are completed accurately and compliantly.
- Attend and occasionally chair residents’ meetings and undertake sub‑letting breach investigations.
About You
- Strong communication and customer service skills with a proactive, problem‑solving approach.
- Good attention to detail and ability to interpret legal and financial information.
- Knowledge of homeownership services, legislation, and best practice.
- Confident using IT systems, including Word and Excel.
Leasehold & Home Ownership Specialist in London employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold & Home Ownership Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the homeownership sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold and homeownership services. Be ready to discuss how you can provide that fast, responsive service they’re looking for. Show them you’re the problem-solver they need!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role.
✨Tip Number 4
Use our website to find roles that match your skills. We’ve got loads of resources to help you prepare for interviews and understand what employers are really looking for. Let’s get you that Homeownership Specialist position!
We think you need these skills to ace Leasehold & Home Ownership Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Homeownership Specialist. Highlight your experience with leasehold services and customer support, and don’t forget to mention any relevant legislation knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping customers and your understanding of homeownership processes. Keep it concise but impactful!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, professional language and ensure there are no typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you brush up on homeownership services and relevant legislation before the interview. Familiarise yourself with processes like Right to Buy and lease extensions, as well as any recent changes in the law that might affect leaseholders.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain complex legal information, so think about how you can simplify it for someone who isn’t familiar with the jargon.
✨Be Ready for Scenarios
Prepare for situational questions where you might need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully handled customer enquiries or resolved issues related to homeownership.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your interest in the role and helps you understand the company better. You could ask about their approach to customer service or how they handle challenging cases.