At a Glance
- Tasks: Support residents with their tenancies and manage income collection.
- Company: Clarion Housing, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, hybrid working, and a chance to make a real impact.
- Other info: Fixed term contract until April 2027 with opportunities for growth.
- Why this job: Help people feel secure in their homes while developing your communication skills.
- Qualifications: Experience in customer service and strong empathy skills.
The predicted salary is between 30832 - 35709 £ per year.
Location: Hybrid/Stevenage
Salary: £30,832 - £35,709 per annum
Hours: 36 per week
Contract Type: Fixed Term Contract until April 2027 (secondment cover)
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you'll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes.
You'll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience. In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations.
Customer Accounts Specialist in London employer: Inside Housing Management
Inside Housing Management is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and clients. With opportunities for professional growth and development, including the chance to achieve qualifications in Health & Social Care, our London-based team thrives on collaboration and compassion, making a meaningful impact in the lives of vulnerable adults.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at Clarion Housing. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer accounts and tenancy support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share real-life examples of how you've helped customers in the past, as this will resonate well with the role's requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in the position.
We think you need these skills to ace Customer Accounts Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Accounts Specialist role. Highlight any relevant experience in customer service, especially where you've helped others navigate challenges.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your compassionate communication skills and how you can make a difference in residents' lives. Be genuine and let your personality come through.
Showcase Your Tech Savvy:Since you'll be using Microsoft Dynamics, mention any experience you have with similar technologies. If you're a quick learner, let us know how you adapt to new tools and systems!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Accounts Specialist inside out. Familiarise yourself with the income and arrears process, and brush up on your knowledge of Microsoft Dynamics. This will show that you're genuinely interested and prepared to take on the responsibilities.
✨Showcase Your Empathy
Since this role requires compassionate communication, think of examples from your past experiences where you've successfully helped someone through a tough situation. Be ready to share these stories during the interview to demonstrate your ability to connect with customers and provide support.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or specific challenges the team faces. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer's questions and comments. Respond thoughtfully and ask for clarification if needed. This will highlight your communication skills and show that you value the conversation.
