At a Glance
- Tasks: Manage customer accounts and support tenants with their tenancies in a hybrid role.
- Company: Join Clarion Housing Group, a leader in social housing with a focus on community.
- Benefits: Enjoy a flexible work environment, competitive pay, and opportunities for personal growth.
- Other info: Travel across the region to connect with diverse communities and enhance your career.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive setting.
- Qualifications: Strong communication skills and experience with housing management systems are essential.
The predicted salary is between 30000 - 40000 £ per year.
Clarion Housing Group is seeking a Customer Accounts Specialist in a hybrid role based around Leatherhead.
You will manage income and arrears using Microsoft Dynamics, visit tenants, and provide tailored support to residents navigating tenancies.
The role emphasizes compassionate communication, numeracy and literacy, and experience with housing management systems.
Travel across the region is expected to support customers in diverse locations.
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Social Housing: Customer Accounts & Arrears Specialist (Hybrid) in Leatherhead employer: Inside Housing Management
Inside Housing Management is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and clients. With opportunities for professional growth and development, including the chance to achieve qualifications in Health & Social Care, our London-based team thrives on collaboration and compassion, making a meaningful impact in the lives of vulnerable adults.
StudySmarter Expert Advice🤫
We think this is how you could land Social Housing: Customer Accounts & Arrears Specialist (Hybrid) in Leatherhead
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Inside Housing Management.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Inside Housing Management!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Inside Housing Management, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Inside Housing Management or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Housing: Customer Accounts & Arrears Specialist (Hybrid) in Leatherhead
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Inside Housing Management:Before hitting send, make sure to tailor your application specifically to Inside Housing Management! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Inside Housing Management
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
