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- Tasks: Manage access and provide excellent customer care for residents in Over 55's Housing.
- Company: Join a supportive team dedicated to enhancing the lives of our residents.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential travel across the region and career advancement opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Customer care experience and good IT skills are preferred.
The predicted salary is between 25179 - 32203 £ per year.
Location: Leatherhead - Clements House
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week
Contract Type: Permanent
We’re looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
As the first point of contact for our residents, you’ll have excellent communication skills, and be capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.
With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.
This is a fantastic opportunity to use your skills and experience to really make a difference to people’s lives whilst expanding your skills and knowledge of the housing sector.
Closing Date: Wednesday 13th May 2026 at midnight. Applicants must be able to travel across the region as required. Although based at Clements House, applicants may need to cover other schemes in the area. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Over 55's Housing - Concierge Manager in Leatherhead employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Over 55's Housing - Concierge Manager in Leatherhead
✨Tip Number 1
Get to know the company! Research Clements House and Clarion to understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the lives of residents.
✨Tip Number 2
Practice your communication skills! As the first point of contact, you'll need to be clear and approachable. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've managed emergencies or unexpected situations in the past. Highlighting your calmness under pressure will demonstrate that you're the right fit for this role.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can keep track of your progress and get you one step closer to joining our team at Clements House.
We think you need these skills to ace Over 55's Housing - Concierge Manager in Leatherhead
Some tips for your application 🫡
Show Off Your Customer Care Skills: Make sure to highlight your customer care experience in your application. We want to see how you've made a difference for residents or clients in the past, so share specific examples that showcase your communication skills and ability to handle various situations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for someone who understands the role of a Concierge Manager, so make it clear how your skills and experiences align with what we need.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the housing sector.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and the housing sector. Familiarise yourself with common issues that might arise in Over 55's Housing schemes, as well as the specific services offered at Clements House. This will show your potential employer that you're not just interested in the role, but that you understand the environment you'll be working in.
✨Showcase Your Customer Care Skills
As a Concierge Manager, you'll be the first point of contact for residents. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve resolved conflicts or helped someone in need. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Stay Calm Under Pressure
Given the nature of the job, you may face emergencies or challenging situations. Be ready to discuss how you've managed stress in previous roles. Share specific instances where you remained calm and made quick decisions, as this will highlight your suitability for the position.
✨Be Ready to Discuss IT Skills
Since good IT skills are essential for this role, prepare to talk about your experience with various systems. If you have used any specific software related to facilities management or housing, mention it. Being able to demonstrate your tech-savviness will give you an edge over other candidates.