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- Tasks: Lead investigations into housing complaints and drive service improvements.
- Company: A top social housing provider in the UK committed to fairness.
- Benefits: Generous salary, 25 days annual leave, and flexible working options.
- Why this job: Make a real difference in people's lives by ensuring fair outcomes.
- Qualifications: Experience in complaint handling and strong communication skills.
- Other info: Join a supportive team focused on evidence-based solutions.
The predicted salary is between 21429 - 30000 £ per year.
A leading social housing provider in the UK is seeking a dedicated professional to take ownership of formal complaint investigations. This role is crucial in ensuring fair and evidence-based responses while driving service improvements.
Applicants should have proven experience in complaint handling, excellent communication skills, and the ability to interpret legislation.
The position comes with a salary of £21,428.57 pa and offers generous benefits including 25 days annual leave and flexible working opportunities.
Housing Complaints Officer – Shape Fair, Evidence‑Based Outcomes in Kingston upon Thames employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Officer – Shape Fair, Evidence‑Based Outcomes in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaint handling. A friendly chat can lead to insider tips or even a referral that could land you an interview.
✨Tip Number 2
Prepare for your interview by researching common complaints in social housing. We want you to show off your knowledge and how you can contribute to fair, evidence-based outcomes. It’s all about demonstrating your expertise!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent communication, try role-playing with a friend or family member. Get comfortable discussing complex issues clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Housing Complaints Officer – Shape Fair, Evidence‑Based Outcomes in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in complaint handling. We want to see how your skills align with the role of a Housing Complaints Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, we recommend including examples of how you've effectively communicated in past positions. Whether it’s resolving disputes or liaising with stakeholders, let us know how you’ve nailed it!
Demonstrate Your Understanding of Legislation: This position requires a solid grasp of legislation related to housing complaints. We suggest mentioning any specific laws or regulations you’re familiar with and how you’ve applied them in your previous roles. It’ll show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it ensures you’re considered for this exciting opportunity. Don’t miss out on joining our team!
How to prepare for a job interview at Inside Housing Management
✨Know Your Legislation
Familiarise yourself with the relevant housing legislation and complaint handling procedures. This will not only show your expertise but also demonstrate your commitment to fair and evidence-based outcomes.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or improved services. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your impact.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as approachable and professional.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to complaints and service improvements. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
