Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate housing complaints and ensure fair, evidence-based outcomes.
- Company: Leading social housing provider in the UK focused on service improvement.
- Benefits: Salary of £21,428.57 pa, 25 days annual leave, and flexible working options.
- Why this job: Make a real difference in people's lives by improving housing services.
- Qualifications: Experience in complaint handling and strong communication skills required.
- Other info: Join a supportive team dedicated to fairness and service excellence.
The predicted salary is between 21429 - 21429 £ per year.
A leading social housing provider in the UK is seeking a dedicated professional to take ownership of formal complaint investigations. This role is crucial in ensuring fair and evidence-based responses while driving service improvements.
Applicants should have proven experience in complaint handling, excellent communication skills, and the ability to interpret legislation.
The position comes with a salary of £21,428.57 pa and offers generous benefits including 25 days annual leave and flexible working opportunities.
Housing Complaints Officer – Shape Fair, Evidence‐Based Outcomes in Kingston upon Thames employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Officer – Shape Fair, Evidence‐Based Outcomes in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing provider on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaint handling and legislation interpretation. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences that highlight how you’ve successfully resolved complaints and improved services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of your progress easily.
We think you need these skills to ace Housing Complaints Officer – Shape Fair, Evidence‐Based Outcomes in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in complaint handling. We want to see how your skills align with the role of Housing Complaints Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing applicants who can articulate their thoughts well, so let your personality shine through!
Know Your Legislation: Familiarise yourself with the relevant legislation related to housing complaints. We appreciate candidates who can interpret laws and regulations, so mentioning any specific knowledge or experience in this area will definitely give you an edge.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Inside Housing Management
✨Know Your Legislation
Make sure you brush up on relevant housing legislation and complaint handling procedures. Being able to discuss specific laws and how they apply to the role will show that you’re not just knowledgeable but also serious about the position.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or improved a service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your experience effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and ideas.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to complaints and service improvements. This shows your genuine interest in the role and helps you understand if the company aligns with your values.
