At a Glance
- Tasks: Manage your own neighbourhood, support residents, and tackle community issues.
- Company: Join Ashford Borough Council, dedicated to community welfare and housing services.
- Benefits: Competitive salary, lease car subsidy, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management and a passion for community service.
The predicted salary is between 35310 - 39144 € per year.
We are looking for a community‑focused Neighbourhood Housing Officer to join our Neighbourhood Housing team. This is a varied and rewarding role where no two days are the same. You will manage your own patch, support tenants and residents, tackle anti‑social behaviour, and ensure our neighbourhoods are safe, well‑maintained, and thriving.
Responsibilities
- Carrying out regular estate inspections, report defects, and ensure council properties and grounds are maintained to a high standard.
- Investigating and addressing issues such as fly tipping, abandoned properties, boundary disputes, and tenancy breaches.
- Investigate reports of anti‑social behaviour and work closely with Police, CSU partners, and other agencies.
- Preparing and presenting cases for court where required.
- Managing rent accounts effectively, ensuring early intervention and compliance with the Pre‑Action Protocol.
- Working with the lettings and voids teams to minimise void times and ensure properties are let efficiently.
- Completing all tenancy sign‑up documentation and ensure compliance with statutory safety checks.
- Attending multi‑agency meetings including MARAC, child protection, and adult safeguarding.
Requirements
We are looking for someone who is confident, adaptable, and committed to delivering excellent housing services. You will need to be comfortable working independently, managing a busy and varied workload, and making sound decisions in challenging situations. It is essential that you have experience working within a housing management or similar environment and a strong understanding of housing services and relevant legislation.
We welcome applications from the Armed Forces Community. Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide.
Neighbourhood Housing Officer in Kent employer: Inside Housing Management
Ashford Borough Council is an excellent employer for those seeking a meaningful career as a Neighbourhood Housing Officer. With a strong commitment to community welfare, we offer a supportive work culture that values employee growth and development, alongside competitive benefits such as a lease car subsidy. Our team thrives on collaboration and innovation, ensuring that you will have the opportunity to make a real difference in the lives of residents while enjoying a fulfilling work-life balance in the vibrant town of Ashford.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Prepare examples from your past experiences that highlight your problem-solving abilities and how you've tackled challenges. This is especially important for a role like Neighbourhood Housing Officer where adaptability is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Neighbourhood Housing Officer in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Neighbourhood Housing Officer role. We want to see how you can contribute to our community-focused approach!
Showcase Relevant Experience:Don’t hold back on sharing your past experiences in housing management or similar environments. We’re keen to know how you've tackled challenges like anti-social behaviour or tenancy issues in your previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Inside Housing Management
✨Know Your Neighbourhood
Familiarise yourself with the local area and its housing issues. Research recent developments, community concerns, and any ongoing projects. This will show your commitment to the role and help you engage in meaningful conversations during the interview.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially related to housing management or community engagement. Be ready to discuss specific situations where you resolved conflicts or improved tenant satisfaction, as this is crucial for a Neighbourhood Housing Officer.
✨Understand Relevant Legislation
Brush up on housing laws and regulations that are relevant to the position. Being able to discuss these confidently will demonstrate your expertise and readiness to handle tenancy issues, anti-social behaviour, and compliance matters effectively.
✨Show Your Community Spirit
Highlight your passion for community work and how you can contribute to making neighbourhoods safer and more vibrant. Share any volunteer experiences or initiatives you've been part of that align with the responsibilities of the role, as this will resonate well with the interviewers.
