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- Tasks: Support residents with tenancies and manage account arrears using Microsoft Dynamics.
- Company: Leading housing organisation dedicated to community support.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in social housing.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Compassionate team environment with a focus on resident satisfaction.
The predicted salary is between 30832 - 35709 £ per year.
A leading housing organization is seeking a Customer Accounts Specialist to help residents navigate tenancies and manage arrears. You will utilize Microsoft Dynamics to offer a customer-focused experience and must have experience in account management within social housing.
The role requires compassionate communication skills and the ability to handle negotiations and court documentation. This is a hybrid position based in Stevenage, UK, offering a salary range of £30,832 - £35,709 per annum.
Hybrid Customer Accounts Specialist (Social Housing) employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Accounts Specialist (Social Housing)
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer accounts and social housing. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed accounts or resolved tenant issues in previous roles. This will help you stand out as a candidate who truly understands the challenges of the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Customer Accounts Specialist (Social Housing)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management within social housing. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping residents and how your compassionate communication skills make you a great fit for our team.
Showcase Your Tech Skills: Since we use Microsoft Dynamics, it’s a good idea to mention any experience you have with this software or similar tools. Let us know how tech-savvy you are and how you can leverage these skills in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and account management. Familiarise yourself with common challenges residents face and how to navigate tenancies effectively. This will show the interviewer that you’re not just interested in the role, but that you understand the nuances of the industry.
✨Showcase Your Communication Skills
Since this role requires compassionate communication, prepare examples of how you've successfully handled difficult conversations or negotiations in the past. Think about times when you’ve had to explain complex information clearly or resolve conflicts, as these will be key to demonstrating your fit for the position.
✨Get Comfortable with Microsoft Dynamics
If you haven’t already, spend some time getting familiar with Microsoft Dynamics. Knowing how to navigate the software can give you a leg up during the interview. You might even want to mention any relevant experience you have with similar systems to highlight your tech-savviness.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving skills and ability to manage arrears. Think through potential situations you might face in the role and how you would handle them. This preparation will help you respond confidently and demonstrate your practical understanding of the job.