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- Tasks: Support individuals in housing needs and help them rebuild their lives.
- Company: Join Nacro, a leader in community support and criminal justice.
- Benefits: Enjoy 25 days holiday, flexible working, and competitive pay.
- Why this job: Make a real impact in your community while gaining insight into the justice system.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Perfect for resilient team players looking to make a difference.
Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.
Location: Sunderland (Covering Sunderland/Newcastle)
Salary: £26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)
Job Type: Full-Time, Permanent
Working Hours: 40 hours per week (including 5 hours paid lunch break), shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday‑Friday and Saturday 09.00‑17:00 on a rolling rotational basis.
This role is part of the Community Accommodation with Support, Tier 2 (CAS‑2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium‑risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re‑establish (crime‑free) independent lives.
Role Overview: As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.
Key Responsibilities:
- Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
- Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who know how to maintain a healthy work‑life balance.
- Problem‑solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
Essential Skills & Qualities:
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
Essential Requirements:
- Full UK driving license.
- Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
- Willingness to travel for business purposes.
- Enhanced DBS check and Prison Clearance required.
Benefits:
- 25 days holiday + bank holidays.
- Occupational sick pay exceeding statutory requirements.
- Flexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.
We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.
Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.
Contact Detail:
Inside Housing Management Recruiting Team
We think you need these skills to ace Housing Support Worker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Support Worker role. Highlight your relevant experience and skills that match the job description, especially your ability to engage with people and solve problems creatively.
Showcase Your Passion: Let us see your enthusiasm for helping others and your understanding of the criminal justice system. Share any personal experiences or insights that demonstrate your commitment to making a difference in people's lives.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into the role and what you bring to the table.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application is received directly by our team and allows us to process it more efficiently. Plus, it’s super easy!
How to prepare for a job interview at Inside Housing Management
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housing Support Worker. Familiarise yourself with the key tasks like assessing support needs and collaborating with probation services. This will help you demonstrate your genuine interest in the role.
✨Showcase Your People Skills
As this role involves engaging with service users, be prepared to discuss your experience in building relationships and adapting your communication style. Think of specific examples where you've successfully supported someone or resolved a conflict, as this will highlight your emotional intelligence.
✨Demonstrate Problem-Solving Abilities
Think about challenges you've faced in previous roles and how you overcame them. Be ready to share these stories during the interview, especially those that showcase your creativity and resilience. This will show that you're not just a team player but also a proactive problem-solver.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of cases you'll handle, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
