At a Glance
- Tasks: Support communities by managing tenancies and addressing local issues.
- Company: Join Stonewater, a company dedicated to making a difference in housing.
- Benefits: Flexible working, competitive salary, and the chance to impact lives positively.
- Other info: Opportunity for personal growth and to work with diverse communities.
- Why this job: Be a trusted presence in your community and help people thrive.
- Qualifications: Experience in housing management or customer service is essential.
The predicted salary is between 30000 - 40000 € per year.
It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
This is a varied, hands‑on role where no two days are the same. You’ll be a visible and trusted presence in your communities – supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area:
- 2 – Bedford
- 2 – Central Bedford
- 1 – Central Bedford, Luton, North Hertfordshire
- 1 – Milton Keynes, Buckinghamshire
What you’ll be doing
You’ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused. Your responsibilities will include:
- Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Supporting lettings and voids activity to minimise rent loss and turnaround times
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
- Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
- Completing person‑centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion Stonewater’s Customer Promise – delivering services that are respectful, personalised, and trauma‑informed.
What we’re looking for
You’ll bring experience of housing management or a similar customer‑facing role, along with the confidence to manage complex and sensitive situations professionally. You’ll also have:
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing
- Knowledge of housing legislation, including safeguarding, ASB, and welfare reform
- Strong communication and influencing skills, with the ability to work calmly under pressure
- A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
- Confidence using digital systems and data to manage cases and improve performance
- The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
You’ll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Why join us?
Stonewater offers a chance to make a difference through everyday interactions, working with diverse communities and building trust as a key part of our service.
Housing Officer x6 (Bedfordshire/Buckinghamshire) employer: Inside Housing Management
At Stonewater, we pride ourselves on being an employer that values community engagement and personal growth. Our Housing Officers play a crucial role in making a tangible difference in the lives of residents across Bedfordshire and Buckinghamshire, supported by a culture of inclusivity and respect. With opportunities for professional development and a commitment to employee wellbeing, joining our team means becoming part of a mission-driven organisation dedicated to fostering strong, resilient communities.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer x6 (Bedfordshire/Buckinghamshire)
✨Tip Number 1
Get to know the local area! Familiarise yourself with Bedfordshire and Buckinghamshire, as understanding the communities you'll serve is key. This will help you connect with residents and show that you're genuinely interested in their needs.
✨Tip Number 2
Network like a pro! Attend local events or community meetings to meet potential colleagues and partners. Building relationships can give you insights into the role and help you stand out when applying through our website.
✨Tip Number 3
Showcase your customer service skills! In interviews, share examples of how you've handled complex situations with empathy and professionalism. This will demonstrate that you’re ready to be a trusted presence in the community.
✨Tip Number 4
Be proactive! If you see a gap in services or have ideas for improvement, don’t hesitate to mention them during your application process. We love candidates who think outside the box and are eager to make a difference!
We think you need these skills to ace Housing Officer x6 (Bedfordshire/Buckinghamshire)
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Housing Officer. Familiarise yourself with housing legislation and the specific needs of the communities in Bedfordshire and Buckinghamshire. This will help you tailor your application to show that you’re the perfect fit for the job.
Be Personal:When writing your application, don’t just list your qualifications. Share personal experiences that highlight your customer-focused mindset and how you've handled complex situations in the past. We want to see the real you and how you can connect with our customers!
Show Your Passion:Let your enthusiasm shine through! Explain why you want to work with us at Stonewater and how you can contribute to our mission of supporting diverse communities. A genuine passion for helping others can really set your application apart.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Inside Housing Management
✨Know Your Patch
Before the interview, take some time to research the Bedfordshire and Buckinghamshire areas. Understand the local communities, their needs, and any recent developments. This will show your potential employer that you’re genuinely interested in the role and ready to engage with residents.
✨Showcase Your Experience
Be prepared to discuss your previous experience in housing management or customer-facing roles. Think of specific examples where you’ve successfully managed complex situations or improved services. This will help demonstrate your capability to handle the varied responsibilities of a Housing Officer.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face as a Housing Officer, such as handling complaints or discussing tenancy issues, to showcase your problem-solving abilities.
✨Emphasise Customer Focus
Make sure to highlight your commitment to customer service and trauma-informed practice. Share examples of how you’ve put customers first in past roles, and be ready to discuss how you would approach sensitive situations with empathy and professionalism.
