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- Tasks: Manage the complaints process and investigate complex issues to ensure compliance.
- Company: Leading social housing organisation in Greater London with a commitment to community.
- Benefits: Salary of £38,000 per annum plus additional benefits.
- Why this job: Make a real difference in people's lives by resolving housing complaints.
- Qualifications: Experience in complaints management and knowledge of legislative requirements.
- Other info: 6-month fixed-term contract with opportunities for professional growth.
The predicted salary is between 38000 - 42000 £ per year.
A leading social housing organization in Greater London is seeking a dedicated Complaints Officer for a 6-month fixed-term contract. The role involves managing the entire complaints process, ensuring adherence to organisational procedures, investigating complex complaints, and analyzing data to identify trends.
Successful candidates will have relevant work experience, including complaints management, and a strong understanding of legislative requirements. The organization offers a salary of £38,000 per annum plus benefits.
Housing Complaints & Compliance Lead employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints & Compliance Lead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of legislative requirements related to housing complaints. We want you to show off your expertise and how it aligns with the role!
✨Tip Number 3
Practice your responses to common interview questions. Think about how you would handle complex complaints and what trends you've noticed in your previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Housing Complaints & Compliance Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management and any relevant legislative knowledge. We want to see how your background aligns with the role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed complex complaints in the past. We’re looking for candidates who can demonstrate their ability to navigate tricky situations with ease.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Inside Housing Management
✨Know Your Complaints Process
Make sure you’re familiar with the entire complaints process, especially how it applies to social housing. Brush up on the organisational procedures and be ready to discuss how you would handle various scenarios.
✨Understand Legislative Requirements
Since this role requires a strong understanding of legislative requirements, do your homework! Familiarise yourself with relevant laws and regulations that impact complaints management in social housing.
✨Prepare for Complex Scenarios
Think about complex complaints you've handled in the past. Be prepared to share specific examples during the interview, highlighting your investigative skills and how you identified trends from data analysis.
✨Showcase Your Data Analysis Skills
Data analysis is key in this role. Bring examples of how you’ve used data to improve processes or outcomes in previous positions. This will demonstrate your ability to identify trends and make informed decisions.
