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For Companies At a Glance
- Tasks: Manage complaints and enhance customer satisfaction while working remotely.
- Company: Reputable housing organisation based in Gloucester with a focus on service improvement.
- Benefits: Remote work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by addressing tenant concerns and improving services.
- Qualifications: Strong planning skills and understanding of corporate governance required.
- Other info: Join a dynamic team dedicated to enhancing customer experiences.
The predicted salary is between 28800 - 43200 £ per year.
A reputable housing organization based in Gloucester is looking for a proactive Customer Satisfaction Officer. In this role, you will manage informal and formal complaints, ensuring adherence to company policies, while also producing clear and professional documentation.
The ideal candidate will possess excellent planning skills and a strong understanding of corporate governance—playing a vital part in driving service improvements by addressing tenant concerns effectively. Remote working options are available.
Customer Experience Lead: Complaints & Service (Remote) in Gloucester employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead: Complaints & Service (Remote) in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at the organisation you're eyeing. A friendly chat can give us insights and maybe even a foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and complaints management. We want to show that we can handle tenant concerns with ease and professionalism.
✨Tip Number 3
Showcase your planning skills! Bring examples of how you've successfully managed complaints or improved service in the past. We need to demonstrate our ability to drive service improvements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide support along the way.
We think you need these skills to ace Customer Experience Lead: Complaints & Service (Remote) in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Lead role. Highlight your experience with complaints management and service improvements, as this will show us you understand what we're looking for.
Showcase Your Planning Skills: Since excellent planning skills are a must-have, give us examples of how you've successfully managed projects or resolved issues in the past. This will help us see how you can contribute to our team.
Be Clear and Professional: When writing your application, keep it clear and professional. Use straightforward language and structure your documents well, as this reflects your ability to produce the documentation we need in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Make sure you understand the company's policies and procedures regarding complaints and service. Familiarise yourself with their approach to customer satisfaction and be ready to discuss how your experience aligns with their values.
✨Showcase Your Planning Skills
Prepare examples of how you've effectively managed complaints in the past. Highlight your planning skills by discussing specific strategies you've implemented to improve service delivery and tenant satisfaction.
✨Communicate Clearly
Since you'll be producing documentation, practice articulating your thoughts clearly and professionally. During the interview, focus on conveying your ideas succinctly, as this will reflect your ability to handle formal complaints.
✨Emphasise Remote Work Experience
If you've worked remotely before, share your experiences and how you maintained productivity and communication. This will reassure them that you're capable of thriving in a remote environment while managing customer concerns effectively.
