Customer Support Specialist

Location: Hybrid/Islington or Morden
Salary: £33,910 – £39,360 per annum
Hours: Full Time 36 per week
Contract Type: Permanent

Looking for a customer-focused role in social housing? If so, we have just the right opportunity for you! We\’re seeking several Housing professionals and Customer Service Specialists to join our team in either Islington or Morden.

This is a multi‑case management role that requires confident decision‑making and the ability to manage a varied and often complex caseload. Strong communication skills are essential, as you\’ll work closely with internal teams and external agencies, and contribute to active learning and knowledge‑sharing to support continuous improvement.

We\’re looking for candidates with housing technical experience, including an understanding of tenancy management, enforcement and relevant legislation. You should be able to interpret policy, apply guidance accurately, and make informed decisions that balance customer needs and organisational responsibilities.

Accuracy, attention to detail, and the ability to work to a high standard in a busy environment are key. You\’ll need to manage your time effectively and stay adaptable as priorities shift. Confidence in making sound judgments and taking ownership of your cases is essential.

We want people who can build strong relationships and create a positive experience for our residents. Full training will be provided to help the right candidates develop and thrive within the team.

If you believe you have the qualities we\’re looking for and want to work for an organisation that makes a real difference, we\’d love to hear from you.

As you can imagine, the full job description includes lots more detail, so please check it out before applying.

Salaries are just the starting point. Here at Clarion, we\’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Wednesday 21st January 2026 at midnight.

As part of the assessment process, candidates will be asked to complete a competency‑based test, details of which will be given following the shortlisting exercise.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We\’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.