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- Tasks: Help customers with housing services and provide friendly support across various channels.
- Company: Thrive Homes, dedicated to making a difference in the community.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Make a real impact by helping customers navigate essential housing services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30386 - 30386 £ per year.
Salary £30,386.03 plus benefits
Hemel Hempstead, Hertfordshire (Hybrid Working)
Fixed Term Contract until 1st January 2027 – Full Time (37 hours per week)
Join us in making a meaningful difference for our customers. Apply today and become a valued member of our Customer Services team. At Thrive Homes, we’re seeking a Customer Service Advisor to play a vital role in helping our customers access essential housing services. From raising repair requests to supporting tenancy enquiries and more, you’ll be the first point of contact, offering clear, friendly, and effective guidance across a wide range of queries. Using a variety of communication channels, you’ll ensure every customer feels listened to, supported, and confident in the service they receive. If you’re passionate about putting customers first and take pride in delivering excellent service every day, we’d love to hear from you.
This role requires working from the office one day per week. All training and any additional business needs will also be office-based, so applicants must live within a commutable distance of our Head Office in Hemel Hempstead, Hertfordshire.
Other Responsibilities
- Providing a comprehensive range of advice, guidance, and support for our internal and external customers in line with business and team objectives – via different channels such as digital services, (inbound/outbound) email, text, phone, and written correspondence.
- Managing customer expectations in line with Thrive's Service Offer and adherence to policy.
- Diagnosing repair requests and scheduling work for repairs and home visits for relationship managers and property services.
- Advising Customers on housing and property related enquiries – to achieve resolution at FPOC.
- Advising both internal and external customers on all housing-related matters.
- Escalating ongoing issues.
Customer Service Advisor (Housing) employer: Inside Housing Management
Contact Detail:
Inside Housing Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Housing)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the housing sector. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can clearly articulate your thoughts. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Research Thrive Homes! Familiarise yourself with their services and values. When you know what they stand for, you can tailor your approach and show them why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Thrive Homes family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor (Housing)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that align with the job description. We want to see how you can make a difference for our customers!
Showcase Your Communication Skills: Since this role involves various communication channels, it’s essential to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you’ve successfully handled customer queries or resolved issues.
Be Personable and Friendly: We’re looking for someone who can connect with our customers. In your application, let your personality shine through! Share anecdotes that show your passion for helping others and delivering excellent service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Thrive Homes!
How to prepare for a job interview at Inside Housing Management
✨Know Your Stuff
Before the interview, make sure you understand Thrive Homes and their mission. Familiarise yourself with their services, especially around housing and customer support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided clear guidance, as these stories will highlight your ability to connect with customers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenging situations. Think of specific instances where you diagnosed a problem and found a solution, especially in a customer service context. This will show that you can manage customer expectations and provide effective support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you determine if Thrive Homes is the right fit for you.