At a Glance
- Tasks: Manage service charges and ensure clear communication with customers across our housing portfolio.
- Company: Join Amplius, a forward-thinking company focused on transparency and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and ethical standards.
- Why this job: Make a real difference in people's lives by ensuring they receive value for their money.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
The predicted salary is between 35224 - 35224 £ per year.
Are you experienced in service charges, finance, and customer communication? At Amplius, we’re looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You’ll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office.
Snapshot of your role:- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem-solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing Date: 10 June 2026
Phone screening: 5 June
Interviews in Peterborough: 9 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
Service Charge Officer in Boston employer: Inside Housing Management
At Amplius, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values transparency and customer satisfaction. With a focus on employee growth, we provide opportunities for professional development and continuous improvement, all while enjoying the flexibility of a hybrid working model across our vibrant offices in Peterborough, Boston, Rushden, and Milton Keynes. Join us to make a meaningful impact in the community while benefiting from competitive salary packages and a commitment to ethical standards.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Boston
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. Attend local events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Amplius and understand their values and mission. Think about how your experience with service charges and customer communication aligns with their goals. Practice common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Service Charge Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us at Amplius.
We think you need these skills to ace Service Charge Officer in Boston
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. It’s packed with details about what we’re looking for in a Service Charge Officer, and understanding these will help you tailor your application to show us you’re the right fit.
Show Off Your Experience:When writing your application, highlight your experience in service charges and finance. We want to see how your background aligns with the role, so don’t be shy about sharing specific examples of your past work that demonstrate your skills and knowledge.
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, we want to understand your qualifications without having to sift through fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there, making it easier for you to put your best foot forward.
How to prepare for a job interview at Inside Housing Management
✨Know Your Numbers
Make sure you brush up on your knowledge of service charge processes and financial management. Be prepared to discuss specific examples from your experience where you've successfully managed budgets or resolved financial queries. This will show that you understand the role and can hit the ground running.
✨Communicate Clearly
Since the role involves a lot of customer communication, practice explaining complex financial information in simple terms. You might even want to role-play with a friend or family member to ensure you can convey your points clearly and confidently during the interview.
✨Collaborate and Connect
Highlight your experience working with different teams, like Housing and Property. Think of examples where you’ve built effective relationships or collaborated on projects. This will demonstrate your ability to work well within their organisational structure.
✨Stay Proactive and Ethical
Showcase your proactive approach by discussing how you've contributed to continuous improvement in previous roles. Prepare to share instances where you’ve identified issues and implemented solutions, as this aligns with their focus on compliance and high ethical standards.
