Client Success Manager in Liverpool

Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, from global brands such as Google, Oracle and HPE to AI start‑ups.

As a result of demand and growth in 2025 we’re looking for a talented Client Success Manager to join the team in Liverpool.

Responsibilities

• Project manage campaigns, from set‑up right through to renewal and growth
• Manage first‑level contact with clients on a daily basis over Zoom and email
• Create and present campaign status reports – both internally and externally
• Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings
• Liaise internally with Client Success Administrators, Account Directors and Co‑Founders
• Work with the service delivery team to provide information from and to clients
• Check accuracy of work and provide feedback on any changes needed prior to it becoming client‑facing
• Have a good understanding of clients’ objectives, internal marketing and sales strategy, plans and how it relates to our work
• Retain 100% of clients through consistent project management, effective programme management, optimisation, amendment and suggestions
• Proactively demonstrate and communicate to clients where we are succeeding and where we can improve each day, week and month
• Assist with commercial conversations and actions
• Escalate big upsell opportunities to your Account Directors and Co‑Founders

Qualifications

• Customer satisfaction and customer retention skills
• Analytical skills
• Relationship building
• Customer service
• Excellent communication and interpersonal skills
• Ability to multitask and prioritise effectively
• Highly organised
• Experience in B2B tech or sales development industry is desirable but not necessary
• A bachelor’s degree in Business, Marketing, or a related field is desirable but not necessary
• Full‑time, on‑site, 08:30 – 17:00
• City centre location near Bold Street, L1
• Fun, growing company
• Exposure to great clients
• Uncapped commission package
• Clear career progression

Referrals increase your chances of interviewing at Inside Global – GTM Lead Gen & SDR Experts by 2x

Senior ity level

Entry level

Employment type

Full‑time

Industries

Marketing services

Location

Liverpool, England, United Kingdom